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- Tasks: Provide expert advice and support to children and families navigating education rights.
- Company: Join a passionate team dedicated to justice and equality.
- Benefits: Flexible hours, remote work options, and comprehensive training provided.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real impact in the lives of young people and advocate for fairness.
- Qualifications: Experience in client advice, strong communication skills, and knowledge of SEN law.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to make a real impact for children, young people, and families? Join our CLA Education team and help people understand their rights, tackle barriers, and fight for fair outcomes.
In This Role, You’ll
- Provide expert advice and support through our national CLA telephone service
- Help clients navigate SEN decisions, EHCPs and tribunal processes
- Deliver high-quality casework that truly changes lives
- Spot emerging issues and help us influence system-wide change
- Work with a passionate, values-driven team committed to justice and equality
We’ll give you full training in education law, legal aid processes, tribunal work and our internal systems — so you’re set up to succeed.
What we’re looking for
- Recent experience delivering advice to clients
- A structured, methodical approach to casework
- Strong communication skills — especially conveying complex information clearly
- A passion for fairness, inclusion, and empowering those who need it most
- Knowledge and experience of SEN law is essential.
What you need to know
- Hours are negotiable
- The service operates between 9.00am to 6.00pm and cover will be arranged on a rota basis
- Remote working will be considered
CLA Education Caseworker in Gateshead employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLA Education Caseworker in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the CLA education field on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to SEN law and casework. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for fairness and inclusion during interviews. Share personal stories or experiences that highlight your commitment to empowering those who need it most.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CLA Education Caseworker in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how your skills in delivering advice and navigating complex systems can make a real impact for children and families.
Showcase Your Communication Skills: Since strong communication is key, use clear and concise language in your application. We’re looking for someone who can convey complex information simply, so don’t hesitate to demonstrate this in your writing.
Highlight Your Passion for Fairness: Let us know why you’re passionate about justice and equality. Share any relevant experiences that showcase your commitment to empowering those who need it most, as this is a core value of our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of SEN law and the tribunal processes. Familiarise yourself with common issues clients face and how to navigate them. This will show that you're not just passionate about fairness, but also well-informed.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining complex information in simple terms. You could even role-play with a friend or family member to get comfortable. The clearer you are, the more confident you'll appear during the interview.
✨Show Your Passion
Be ready to share why you care about empowering children and families. Think of specific examples from your past experiences where you've made a difference. This will help the interviewers see your commitment to justice and equality.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might want to ask about the team culture or how they measure success in casework. It’s a great way to engage and leave a lasting impression!