At a Glance
- Tasks: Provide tailored social welfare advice to local residents via phone.
- Company: A charity dedicated to promoting equality and social change.
- Benefits: Flexible hours, training provided, and a chance to make a real difference.
- Other info: Meet the team day to experience our mission firsthand.
- Why this job: Join a passionate team and help others while growing your skills.
- Qualifications: Experience in advising on complex issues and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Are you an excellent communicator with a passion for helping others? We have the perfect opportunity!
About The Role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What you'll be doing
- You will handle inquiries primarily through phone contact offering tailored advice on a wide range of topics.
- We are seeking someone with experience in advising on complex issues.
- We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
- Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
START DATE: 29th June 2026
HOURS: Full time/Part time will be considered
Adviser in Gateshead employer: Citizens Advice
Join us as a Social Welfare Contact Centre Adviser and become part of a dedicated team committed to making a difference in the community. We offer a supportive work culture that values your contributions, with comprehensive training and opportunities for personal and professional growth. Located in a vibrant area, our organisation not only promotes equality and social change but also fosters a collaborative environment where your passion for helping others can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Gateshead
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show how your passion for helping others aligns with what they do. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about advising and supporting clients, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social welfare. This can give you insider knowledge and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Adviser in Gateshead
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for helping others in your application. We want to see that you genuinely care about making a difference and promoting social change.
Tailor Your Experience:When detailing your experience, focus on how it relates to advising on complex issues. We’re looking for specific examples that showcase your communication skills and ability to provide tailored advice.
Be Authentic:Let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on social welfare topics and the specific issues you might be advising on. Familiarise yourself with common inquiries and think about how you would handle them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Adviser, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to connect with clients effectively.
✨Emphasise Your Commitment to Values
Since the role is within a charity, it's important to align with their values. Be prepared to discuss why you’re passionate about social change and equality. Share personal experiences or motivations that drive you to help others, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
