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- Tasks: Assist clients with financial and personal advice while maintaining accurate records.
- Company: Community support organisation dedicated to helping individuals in Barrow-in-Furness.
- Benefits: Full training provided, supportive team environment, and the chance to make a difference.
- Why this job: Be the first point of contact for those in need and help change lives.
- Qualifications: Strong communication skills, empathy, and teamwork abilities.
- Other info: Join a passionate team and grow your skills in a rewarding role.
The predicted salary is between 25000 - 30000 £ per year.
A community support organization in Barrow-in-Furness is looking for a First Contact Adviser to assist clients seeking advice on financial and personal issues. This front-line role involves effective communication and listening skills, helping clients understand their options, and maintaining accurate records.
The ideal candidate is organized, empathetic, and works well in a team. Full training will be provided for successful applicants.
Frontline Advice Specialist – First Contact employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Advice Specialist – First Contact
✨Tip Number 1
Get to know the organisation you're applying to! Research their values and mission, especially since they focus on community support. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can assist clients with their financial and personal issues.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've kept accurate records or managed multiple tasks. This will demonstrate that you can handle the responsibilities of the First Contact Adviser role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're tech-savvy and ready to embrace the tools we use in our community support work.
We think you need these skills to ace Frontline Advice Specialist – First Contact
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with clients and understand their needs, so share any relevant experiences that showcase your ability to listen and support others.
Be Organised: Since this role involves maintaining accurate records, it’s important to demonstrate your organisational skills. Use clear headings and bullet points in your application to make it easy for us to see your qualifications and experiences at a glance.
Communicate Clearly: Effective communication is key in this role. Make sure your application is well-written and free of jargon. We appreciate straightforward language that clearly conveys your thoughts and experiences, so keep it simple and to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Before the interview, brush up on common financial and personal issues that clients might face. Familiarise yourself with the types of advice you could be giving. This will show your potential employer that you're proactive and ready to help.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say. This not only shows your communication skills but also reflects how you would interact with clients.
✨Show Your Empathy
Prepare examples from your past experiences where you've shown empathy or helped someone in need. This role is all about understanding clients' situations, so sharing these stories can really make you stand out.
✨Organise Your Thoughts
Since the job requires maintaining accurate records, it’s important to show that you’re organised. Bring a notebook to jot down key points during the interview and refer to it when answering questions. This will highlight your organisational skills and attention to detail.