Experienced Help to Claim Advisers

Please email for job pack/application.

As a Help to Claim Adviser, you will support individuals applying for Universal Credit, guiding them from the initial claim stage through to receiving their first payment. You will provide tailored support to help claimants understand and manage their payments effectively.

Your Key Responsibilities Will Include:

1. Providing high-quality advice and guidance to clients through telephone and digital channels.
2. Assisting clients with Universal Credit applications, including benefits checks and form completion.
3. Identifying additional support needs and signposting or referring clients to relevant services.
4. Ensuring clients receive clear and accurate information to enable them to make informed decisions.
5. Contributing to team performance targets and key performance indicators (KPIs).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Non-profit Organizations

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