Citizens Advice Sandwell & Walsall is seeking a Quality Coach to lead quality assurance activities and coach staff and volunteers. You will promote continuous improvement, embed best practice, and help maintain our Quality of Advice standards to strengthen service performance and deliver outstanding client outcomes.
You will work closely with managers, staff and volunteers to provide feedback and support the development of advisers, ensuring right-to-work is in place and compliance is maintained
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Quality Coach — Coaching & Improvement for Advice Services in England employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
