At a Glance
- Tasks: Provide Universal Credit support via phone and webchat, helping clients navigate their queries.
- Company: Join Citizens Advice North Somerset, a community-focused and inclusive organisation.
- Benefits: Enjoy 28 days leave, holiday purchase options, and access to an Employee Assistance Scheme.
- Other info: Work with a friendly team and gain valuable experience in a dynamic role.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Citizens Advice North Somerset (CANS)
We provide a range of advice services in person, by telephone and by digital means.
We seek to empower our clients and support them to improve their confidence to resolve a wide range of issues.
If you have a passion for working in the heart of your local community and are driven by making a difference, we would love to hear from you.
CANS is proud to be an inclusive and supportive organisation.
Benefits Of Working At CANS
- 28 Days Leave (Pro Rata for Part-Time Working)
- Holiday purchase scheme available
- Access to Employee Assistance Scheme
- Working with a friendly and supportive team
- Opportunities to train and develop
Responsibilities
- To deliver multi-channel advice including telephone and webchat as part of the Help to Claim team, working with both paid and volunteer advisers.
- To provide Universal Credit specialist support to non-welfare benefits advisers working at CANS.
- Deliver advice under our Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone & webchat between 8am & 6pm Monday to Friday.
How To Apply
- To find out more and apply, please visit: nscab. org. uk/work-with-us
- #J-18808-Ljbffr
Help to Claim Adviser: Universal Credit Support in England employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser: Universal Credit Support in England
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice. Apply directly through us to stand out!
We think you need these skills to ace Help to Claim Adviser: Universal Credit Support in England
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Help to Claim Adviser: Universal Credit Support, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
