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For Companies At a Glance
- Tasks: Support customers with energy advice and help them navigate high energy prices.
- Company: Friendly team dedicated to making a positive impact on people's lives.
- Benefits: Flexible hours, remote work options, and full training provided.
- Why this job: Make a real difference by helping people save on energy costs.
- Qualifications: Experience in customer support or advice-giving is essential.
- Other info: Opportunity for creative problem-solving and meeting targets.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Hours: 37 hours per week
Contract: 12-month Fixed-Term
Salary: £26,366 to £28,825 per annum, pro rata
Location: Buxton, Ilkeston or Matlock
About The Role
We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters, including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.
Responsibilities
- Deliver direct support to clients on all energy related matters, including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.
- Advice is provided via telephone, digital channels, and face-to-face appointments, across multiple appointments to address complex and interconnected issues, including supporting clients to resolving complaints with suppliers and/or energy debts.
- Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
Qualifications
- Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
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Energy Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the energy sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice your phone skills! Since this role involves giving advice over the phone, try role-playing with a friend. Get comfortable explaining energy efficiency tips and grants clearly and confidently.
✨Tip Number 3
Show your passion! When you get that interview, let your enthusiasm for helping people shine through. Share stories about how you've supported others in tough situations, especially if it relates to energy or finances.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about the role. It shows initiative and gives us a chance to see your genuine interest in joining our team.
We think you need these skills to ace Energy Adviser
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for helping people shine through in your application. We want to see how your passion aligns with our mission to support individuals during these challenging times.
Highlight Relevant Experience: Even if you haven't worked specifically in energy advice, share any experience you have in customer support or advice-giving. We love seeing how your skills can transfer to this role!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on energy efficiency and the current challenges people face with high energy prices. Familiarise yourself with common energy grants and rebates, as well as how to effectively communicate these to customers.
✨Show Your Supportive Side
During the interview, highlight your experience in customer support or advice-giving. Share specific examples of how you've helped others over the phone, showcasing your empathy and problem-solving skills.
✨Embrace the Challenge
Since this role involves meeting Key Performance Indicators, express your enthusiasm for targets and challenges. Talk about how you’ve successfully met goals in previous roles and how you plan to creatively achieve them in this position.
✨Flexibility is Key
Discuss your availability and willingness to work flexible hours. This shows that you’re adaptable and ready to meet the needs of the role, whether it’s remote, hybrid, or in-office.
