At a Glance
- Tasks: Be the first point of contact for clients and provide essential support.
- Company: Join Citizens Advice, a trusted organisation making a difference in the community.
- Benefits: Gain valuable experience, receive training, and work in a supportive environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact by helping people access vital services in your community.
- Qualifications: Digital skills and a passion for helping others; previous advice experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Citizens Advice is seeking a Gateway Adviser (Outreach) in Eastbourne. This role involves being the first point of contact for clients seeking support at various community locations, such as food banks and health clinics.
The successful candidate will greet clients, provide information, assist with forms, and make referrals, all while maintaining electronic records of client interactions.
Digital proficiency and the ability to work both independently and in a team are essential. Previous experience in giving advice is desirable, but training will be provided.
Outreach Gateway Adviser: First-Contact Guidance in Eastbourne employer: Citizens Advice
Citizens Advice is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Gateway Adviser in Eastbourne, you will enjoy the satisfaction of making a real difference in people's lives while benefiting from comprehensive training and opportunities for personal growth within a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Gateway Adviser: First-Contact Guidance in Eastbourne
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Citizens Advice.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Citizens Advice.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Citizens Advice that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Citizens Advice, make sure they see your passion for helping others!
We think you need these skills to ace Outreach Gateway Adviser: First-Contact Guidance in Eastbourne
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Citizens Advice, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Citizens Advice. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Citizens Advice.
How to prepare for a job interview at Citizens Advice
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Citizens Advice that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Citizens Advice and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
