At a Glance
- Tasks: Help people access online services and develop digital skills with confidence.
- Company: Citizens Advice Milton Keynes, a local charity making a difference since 1972.
- Benefits: Gain valuable experience, receive training, and make a real impact in the community.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Empower others to navigate the digital world and enhance their lives.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us – our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants Requirements
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Digital Skills Officer employer: Citizens Advice
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by empowering individuals with essential digital skills. Our supportive work culture fosters collaboration and personal growth, offering comprehensive training and development opportunities for staff. Located in a vibrant area, we provide a fulfilling environment where you can contribute to improving the lives of local residents while enjoying the benefits of working within a passionate and committed team.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Skills Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Digital Skills Officer role.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. We want you to feel confident and ready to showcase your coaching skills and digital know-how when you meet the hiring team.
✨Tip Number 3
Show your passion for helping others! When you’re chatting with potential employers, share stories about how you’ve supported people in using technology. We love seeing candidates who genuinely care about making a difference in their community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for enthusiastic individuals who are ready to jump in and make an impact!
We think you need these skills to ace Digital Skills Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Skills Officer role. Highlight your experience with IT and any coaching or tutoring you've done, even if it's informal. We want to see how you can help our clients access online services!
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise and engaging, and don’t forget to proofread! We love a well-presented application that reflects your attention to detail.
Be Yourself:We’re looking for enthusiastic and committed individuals, so let your personality shine through! Share your passion for helping others and any relevant experiences that showcase your confidence and ability to work with vulnerable adults.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re proactive and tech-savvy!
How to prepare for a job interview at Citizens Advice
✨Know Your Digital Stuff
Make sure you brush up on your IT skills and be ready to discuss specific applications and resources. Familiarise yourself with the online services that Citizens Advice Milton Keynes offers, as this will show your genuine interest in the role.
✨Practice Your Communication Skills
Since clear communication is key, practice explaining complex digital concepts in simple terms. You might even want to do a mock session where you coach a friend on using an online service to showcase your teaching abilities.
✨Show Your Enthusiasm for Helping Others
Be prepared to share examples of how you've helped others in the past, especially in a coaching or tutoring capacity. This will demonstrate your commitment to supporting vulnerable adults and those who are digitally excluded.
✨Understand the Role's Boundaries
Familiarise yourself with the limits of the Digital Skills Officer role. Be ready to discuss how you would handle situations where you might need to refer clients to other services, showing that you understand the importance of collaboration.
