Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support volunteers in delivering vital court services.
- Company: Citizens Advice provides free, confidential advice to help people navigate life's challenges.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience with volunteers and strong communication skills are essential.
- Other info: Join a top charity recognised for valuing employee wellbeing and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Deputy Team Leader (Court Services) – Preston
Join to apply for the Deputy Team Leader (Court Services) – Preston role at Citizens Advice
Deputy Team Leader (Court Services) – Preston
3 days ago Be among the first 25 applicants
Join to apply for the Deputy Team Leader (Court Services) – Preston role at Citizens Advice
Direct message the job poster from Citizens Advice
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients\’ problems, and 4 in 5 tell us that advice improved their lives.
Please note, the Witness Service is due to transfer out of Citizens Advice in April 2026. This is an exciting time for the Witness Service and for you to be part of shaping our future with a new provider.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s (as mentioned above).
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You will be responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
To apply
The \’Apply\’ button will take you to our advert and you can submit your application from there. To apply please submit an anonymous CV and anonymous cover letter that addresses how you meet the criteria below:
- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.
This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors\’ employer index, where it\’s recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue – a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector – people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Legal and Customer Service
-
Industries
Non-profit Organizations and Legal Services
Referrals increase your chances of interviewing at Citizens Advice by 2x
Sign in to set job alerts for “Customer Service Team Lead” roles.
Deputy Manager | Children\’s Residential Service | Skelmersdale
Skelmersdale, England, United Kingdom 3 weeks ago
Deputy Manager | Children\’s Residential Service | East Lancashire
Nelson, England, United Kingdom 3 weeks ago
Deputy Manager | Children\’s Residential Service | East Lancashire
Lancashire, England, United Kingdom 2 weeks ago
Deputy Manager | Children\’s Residential Service | Heysham
Lancashire, England, United Kingdom 1 week ago
Deputy Manager | Children\’s Residential Service | Heysham
Deputy Manager | Children\’s Residential Service | Skelmersdale
Lancashire, England, United Kingdom 1 day ago
Blackburn, England, United Kingdom 4 days ago
Skelmersdale, England, United Kingdom 3 days ago
Colne, England, United Kingdom £38,150.00-£38,150.00 1 month ago
Colne, England, United Kingdom 6 days ago
Recycling Project Officer – West Lothian Council
Blackburn, England, United Kingdom 1 month ago
Nelson, England, United Kingdom 3 weeks ago
Policy, Information and Commissioning Officer
Preston, England, United Kingdom 1 week ago
Prestwich, England, United Kingdom £13.50-£13.50 1 month ago
Policy, Information and Commissioning Officer
Lancashire, England, United Kingdom 2 weeks ago
Merseyside, England, United Kingdom 6 days ago
St Helens, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Deputy Team Leader (Court Services) - Preston employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader (Court Services) - Preston
✨Tip Number 1
Familiarise yourself with the core values and mission of Citizens Advice. Understanding their commitment to equity, diversity, and inclusion will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of Citizens Advice, especially those in similar roles. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare specific examples of how you've successfully managed or supported volunteers in the past. Highlighting your leadership skills and ability to motivate others will be crucial in showcasing your fit for the Deputy Team Leader role.
✨Tip Number 4
Stay updated on current issues affecting the legal and customer service sectors, particularly those relevant to court services. Being knowledgeable about these topics will allow you to engage in meaningful discussions during interviews and show your commitment to the role.
We think you need these skills to ace Deputy Team Leader (Court Services) - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in delivering front-line services and working with volunteers. Use specific examples that demonstrate your skills in communication and team leadership.
Craft a Compelling Cover Letter: Your cover letter should address how you meet the criteria outlined in the job description. Be sure to mention your experience with diverse clients and your ability to motivate teams, as these are key aspects of the role.
Showcase Your Administrative Skills: Since the role involves general service administrative tasks, emphasise your organisational skills and proficiency with computer systems. Provide examples of how you've successfully managed data or administrative duties in previous roles.
Highlight Your Commitment to EDI: Citizens Advice values equity, diversity, and inclusion. Mention any relevant experiences or initiatives you've been part of that demonstrate your commitment to these principles, particularly in relation to supporting underrepresented groups.
How to prepare for a job interview at Citizens Advice
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Deputy Team Leader position. Familiarise yourself with the Witness Service and its impact on the community, as this will help you articulate how your skills align with their mission.
✨Showcase Your Experience with Volunteers
Since the role involves working with volunteers, be prepared to discuss your experience in this area. Share specific examples of how you've motivated or managed teams, highlighting any challenges you overcame.
✨Demonstrate Strong Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with diverse clients or stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about situations where you've had to manage change or resolve conflicts, and prepare to discuss your approach and the outcomes.
