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- Tasks: Supervise and support money advice services, ensuring high-quality standards are met.
- Company: Citizens Advice Bury & Bolton, a leading provider of legal advice.
- Benefits: Comprehensive training, personal development opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives by helping them manage debt and financial challenges.
- Qualifications: Accredited debt supervisor or MaPS accredited debt adviser/caseworker.
- Other info: Join a dynamic team dedicated to empowering vulnerable clients.
The predicted salary is between 30000 - 42000 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Responsibilities
As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
Qualifications/Requirements
Accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker.
Debt Supervisor (Trainee considered) employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Supervisor (Trainee considered)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Citizens Advice Bury & Bolton. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions related to debt supervision. Think about how your skills align with their mission of supporting vulnerable clients. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Showcase your passion for helping others! During interviews or networking, share stories about how you've made a difference in people's lives, especially in financial situations. It’s all about demonstrating your commitment to their cause.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Debt Supervisor (Trainee considered)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Debt Supervisor. We want to see how you can contribute to our mission at Citizens Advice Bury & Bolton!
Showcase Your Passion: Let your enthusiasm for helping clients shine through in your written application. We’re all about supporting vulnerable clients, so share any relevant experiences that demonstrate your commitment to making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with our supportive team.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the latest trends in debt management and the specific challenges clients are facing today. Familiarise yourself with Citizens Advice Bury & Bolton's services and how they support vulnerable clients. This will show your genuine interest and understanding of the role.
✨Showcase Your Skills
Prepare to discuss your experience in delivering high-quality advice and how you've handled complex queries in the past. Use specific examples that highlight your problem-solving skills and ability to work under pressure, as these are crucial for a supervisor role.
✨Ask Thoughtful Questions
Come prepared with questions that demonstrate your interest in the organisation and the role. Inquire about their approach to training and development, or how they measure success in their money advice services. This shows you're not just interested in the job, but also in growing with the team.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. The team values an approachable and supportive environment, so being authentic can help you connect better with your interviewers and show that you’d be a great fit for their culture.
