At a Glance
- Tasks: Support clients with debt issues and provide effective casework services.
- Company: Citizens Advice Wirral, a local charity dedicated to helping the community.
- Benefits: Generous holiday allowance, flexible working, and a contributory pension scheme.
- Other info: Join a supportive team that values openness, professionalism, and empowerment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; trainees are welcome to apply.
The predicted salary is between 25000 - 30000 € per year.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. We actively work for change in the policies and practices of organisations that impact our clients. Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non‑judgmental and Approachable. They apply to all areas of our advice‑giving, research and campaigns work and how we challenge discrimination and champion equality.
Responsibilities
We are recruiting for a debt caseworker (trainee debt caseworker would be considered) to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.
Benefits
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro‑rata)
- Agile working, including up to 5 additional days of flexi leave each year (pro‑rata) and both home and office‑based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
To find out more and start your application please click the link: Apply here.
Debt Caseworker (Trainee considered) employer: Citizens Advice
Citizens Advice Wirral is an exceptional employer that prioritises the wellbeing and professional development of its staff. With a supportive work culture rooted in values of openness, empowerment, and non-judgment, employees enjoy generous holiday allowances, flexible working arrangements, and access to an Employee Assistance Programme. This role not only offers meaningful engagement with the community but also provides opportunities for personal growth and making a tangible difference in the lives of vulnerable residents in Wirral.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Caseworker (Trainee considered)
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions and practising your responses. Think about how your experiences align with the role of a Debt Caseworker and be ready to share specific examples that showcase your skills and values.
✨Tip Number 3
Show your passion for helping others! In your conversations and interviews, highlight your commitment to supporting vulnerable clients and your understanding of the challenges they face. This will resonate well with organisations like Citizens Advice Wirral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to empower and support the community.
We think you need these skills to ace Debt Caseworker (Trainee considered)
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us see your enthusiasm for supporting people in need. Share any relevant experiences or motivations that drive you to work in the charity sector, especially in debt casework.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences that match the role.
Align with Our Values:Take a moment to reflect on our values: Open and Honest, Professional, Empowering, Non-judgmental, and Approachable. We want to see how you embody these in your application. Give examples of how you've demonstrated these qualities in past roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Familiarise yourself with the role of a Debt Caseworker and the specific challenges clients face. Research Citizens Advice Wirral's values and services so you can demonstrate how your skills align with their mission during the interview.
✨Show Empathy
Since you'll be working with vulnerable clients, it's crucial to convey your understanding and compassion. Prepare examples from your past experiences where you've supported someone in need or navigated sensitive situations.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is key for a caseworker role. You might want to practice summarising what the interviewer says to ensure you understand their points and respond appropriately.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you assess if this is the right fit for you. Think about asking how they measure success in the casework team or what challenges they currently face.
