At a Glance
- Tasks: Provide expert debt advice and support clients in financial hardship.
- Company: Join the friendly team at Dacorum Citizens Advice.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Empower clients to achieve financial resilience and prevent homelessness.
- Qualifications: Qualified Debt Adviser/Caseworker; trainees with relevant experience welcome.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Dacorum Citizens Advice is looking for a Debt Adviser/Caseworker to join our friendly team. The position is funded by Dacorum Borough Council (Financial Inclusion).
Responsibilities
- Provide high‑quality debt advice to clients experiencing financial hardship.
- Deliver welfare benefits support and income maximisation guidance.
- Act as an approved, authorised insolvency intermediary.
- Explore all available debt solutions, including insolvency options, and empower clients to improve long‑term financial resilience.
- Help prevent homelessness by supporting clients to manage rent arrears, priority debts, and financial crises early.
- Manage a varied caseload, maintain accurate records, and work collaboratively within the wider advice team.
- Contribute to delivering an accessible, client‑focused service across office and outreach locations.
Qualifications
Qualified Debt Adviser/Caseworker; trainees with relevant experience will also be considered.
Approval as an authorised insolvency intermediary is required for the role.
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We think you need these skills to ace Debt Adviser (Trainee with relevant experience considered)
Debt Advice
Welfare Benefits Support
Income Maximisation Guidance
Insolvency Intermediary Approval
Financial Resilience Improvement
Homelessness Prevention
Caseload Management
