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For Companies At a Glance
- Tasks: Provide debt advice over the phone and support clients in need.
- Company: Join Citizens Advice, a respected non-profit organisation making a difference.
- Benefits: Competitive salary, full training, and a supportive team environment.
- Why this job: Make a real impact by helping people manage their debt and improve their lives.
- Qualifications: Strong communication skills and a commitment to training and teamwork.
- Other info: Exciting opportunity for career growth in a compassionate and dynamic setting.
The predicted salary is between 24500 - 28000 £ per year.
Permanent, 37 hours per week, based at our Beeston Office. Salary: £24,500 per annum (Training Salary – pay rise on successful completion of probation). We are looking for debt advisers to join a brand‑new project, working with clients to provide advice over the telephone. You will be part of a tight‑knit team and will receive full training.
Responsibilities & Qualifications
- Ability to demonstrate a high level of commitment to training and a good understanding/experience of the processes involved in providing advice.
- Ability to prioritise tasks and meet deadlines using own initiative.
- Ability to communicate effectively, both orally and in writing, with a range of people and organisations.
- Ability to work effectively and collaboratively as part of a team and operate without close supervision.
- Ability and willingness to follow agreed procedures.
- Ability to work in a sensitive, enabling and non‑judgemental way with people from a wide range of backgrounds.
- Ability to maintain confidentiality and appropriate professional boundaries.
For the full person specification and the job pack, please visit our website: https://www.ca-centralnotts.org.uk. Information on how to apply is included in the job pack.
Closing date: Friday 21st November 2025
Interview date: Thursday 27th November 2025
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Non‑profit Organizations
Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser
✨Tip Number 1
Get to know the company and its values before your interview. Research Citizens Advice and understand their mission. This will help you connect your personal values with theirs, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be advising clients over the phone, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your teamwork skills during the interview. Share examples of how you've worked collaboratively in the past. Remember, they’re looking for someone who can fit into their tight-knit team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Citizens Advice.
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Show Your Commitment: Make sure to highlight your dedication to training and learning in your application. We want to see that you're ready to dive into the role and grow with us!
Communicate Clearly: Since you'll be advising clients over the phone, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can connect with a variety of people.
Team Player Vibes: We’re all about collaboration here at Citizens Advice. Make sure to mention any experiences where you've worked effectively in a team, as this will show us you can thrive in our tight-knit environment.
Follow the Guidelines: Check out the job pack on our website for specific application instructions. Following these guidelines shows us you can pay attention to detail and follow agreed procedures, which is super important for this role!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Adviser. Familiarise yourself with common debt issues and the advice process. This will help you answer questions confidently and show your commitment to the role.
✨Showcase Your Communication Skills
Since you'll be advising clients over the phone, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your verbal communication skills and ensure you can convey complex information simply.
✨Demonstrate Team Spirit
The job requires working collaboratively, so be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to support others and contribute positively to group dynamics.
✨Emphasise Sensitivity and Confidentiality
Prepare to talk about your understanding of maintaining confidentiality and working sensitively with clients. Share any relevant experiences where you’ve had to handle sensitive information or situations, showcasing your non-judgemental approach.
