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- Tasks: Help clients over the phone with debt advice and support.
- Company: Join Citizens Advice Central Nottinghamshire, a team dedicated to making a difference.
- Benefits: Receive full training and work in a supportive, collaborative environment.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work with a tight-knit team and enjoy a fulfilling career path.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience in customer service and are ready for a new opportunity? Are you seeking a fresh challenge and the chance to take the next step in your career? Do you want to make a real difference in people\’s lives?
Citizens Advice Central Nottinghamshire are looking for debt advisers to join us on a brand new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.
If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills-
- An ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving
- The ability to prioritise tasks and work to deadlines using own initiative
- The ability to communicate effectively, both orally and in writing with a range of people and organisations
- The ability to work effectively and collaboratively as part of a team and work without close supervision
- Ability and willingness to follow agreed procedures
- Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds
- Ability to maintain confidentiality and appropriate professional boundaries
To read the full person specification and view the job pack please visit our website: https://ca-centralnotts.org.uk/join-the-team/ #J-18808-Ljbffr
Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser
✨Tip Number 1
Familiarise yourself with the key issues surrounding debt advice. Understanding common challenges faced by clients will help you engage more effectively during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves providing advice via telephone, being clear and empathetic in your speech will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to work effectively within a tight-knit team, which is essential for this position.
✨Tip Number 4
Research Citizens Advice Central Nottinghamshire and their values. Understanding their mission and the specific project you'll be working on can help you align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Debt Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and advice giving. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to communicate effectively and work collaboratively.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to training. Provide specific examples of how you've successfully prioritised tasks and worked as part of a team in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of a Debt Adviser.
How to prepare for a job interview at Citizens Advice
✨Show Your Commitment to Training
Make sure to express your enthusiasm for training and learning. Share examples from your past experiences where you successfully adapted to new processes or skills, highlighting your commitment to personal and professional development.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication abilities by discussing situations where you effectively conveyed complex information to clients or colleagues. Practise articulating your thoughts clearly and concisely, as this role requires strong verbal and written communication.
✨Highlight Teamwork Experience
Since the role involves working closely with a team, be ready to share specific examples of how you've collaborated with others in previous roles. Emphasise your ability to work independently while also being a supportive team member.
✨Emphasise Sensitivity and Confidentiality
Discuss your understanding of the importance of maintaining confidentiality and professionalism when dealing with sensitive issues. Provide examples of how you've handled confidential information in the past and your approach to working with diverse individuals.
