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- Tasks: Help clients over the phone with debt advice and support.
- Company: Join Citizens Advice Central Nottinghamshire, a team dedicated to making a difference.
- Benefits: Receive full training and work in a supportive, collaborative environment.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work with a tight-knit team and enjoy a fulfilling career path.
The predicted salary is between 28800 - 43200 £ per year.
Debt Adviser – Citizens Advice New Forest (CANF)
We have an exciting opportunity for a Debt Adviser to join our Hampshire-wide Debt Advice project. The role will support vulnerable clients living across Tadley, Rushmoor, Hart and East Hampshire who are struggling to manage their debt. This project, funded through the National Lottery, responds to the increasing demand for debt advice as people deal with the cost‑of‑living crisis, with objectives of improving both their debt situation and their mental wellbeing.
Responsibilities
As a Debt Adviser you will:
- Provide individual debt advice and support to clients, helping them to manage their finances.
- Assess clients’ financial situations and develop tailored advice plans.
- Support clients with budgeting, debt consolidation strategies and addressing related mental wellbeing concerns.
- Maintain accurate client records in accordance with agency policies.
- Collaborate with other advisers and services across the county to ensure holistic support.
Qualifications
- Passionate about helping vulnerable people living on low incomes.
- Good listening skills and the ability to understand individuals’ needs and propose effective solutions.
- Excellent communication skills, empathy, and ability to work with people struggling with mental health.
- Adaptable, able to change communication style to suit clients.
- Self‑starter with a can‑do attitude.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
Industries
- Non‑profit Organizations
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Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Adviser
✨Tip Number 1
Familiarise yourself with the key issues surrounding debt advice. Understanding common challenges faced by clients will help you engage more effectively during interviews and demonstrate your commitment to making a difference.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves providing advice via telephone, being clear and empathetic in your speech will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to work effectively within a tight-knit team, which is essential for this position.
✨Tip Number 4
Research Citizens Advice Central Nottinghamshire and their values. Understanding their mission and the specific project you'll be working on can help you align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Debt Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Debt Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and advice giving. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to communicate effectively and work collaboratively.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to training. Provide specific examples of how you've successfully prioritised tasks and worked as part of a team in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of a Debt Adviser.
How to prepare for a job interview at Citizens Advice
✨Show Your Commitment to Training
Make sure to express your enthusiasm for training and learning. Share examples from your past experiences where you successfully adapted to new processes or skills, highlighting your commitment to personal and professional development.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication abilities by discussing situations where you effectively conveyed complex information to clients or colleagues. Practise articulating your thoughts clearly and concisely, as this role requires strong verbal and written communication.
✨Highlight Teamwork Experience
Since the role involves working closely with a team, be ready to share specific examples of how you've collaborated with others in previous roles. Emphasise your ability to work independently while also being a supportive team member.
✨Emphasise Sensitivity and Confidentiality
Discuss your understanding of the importance of maintaining confidentiality and professionalism when dealing with sensitive issues. Provide examples of how you've handled confidential information in the past and your approach to working with diverse individuals.
