At a Glance
- Tasks: Support residents in hardship by maximising income and reducing expenditure.
- Company: Citizens Advice Richmond, dedicated to helping the community during tough times.
- Benefits: Rewarding role with opportunities for personal growth and community impact.
- Other info: Join a passionate team focused on building financial resilience in the community.
- Why this job: Make a real difference in people's lives while tackling the cost-of-living crisis.
- Qualifications: Experience in welfare benefits, debt management, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Citizens Advice Richmond as a Crisis and Resilience Adviser
Citizens Advice Richmond is launching a new project, funded by Richmond Council in response to the cost‑of‑living crisis, and is seeking a Crisis and Resilience Adviser to support residents who receive help from the Crisis and Resilience Fund.
This rewarding role offers holistic support to households in hardship, responding to immediate need while working towards long‑term financial resilience.
Responsibilities
- Act as a single point of contact for clients, helping them maximise their income and reduce their expenditure across welfare benefits, debt, housing and related issues.
- Complete benefit applications, apply for grants on clients’ behalf and refer them into the Manage Your Money team.
- Conduct casework, community outreach and partner with council officers and the voluntary sector.
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We think you need these skills to ace Crisis and Resilience Adviser
Client Support
Income Maximisation
Expenditure Reduction
Welfare Benefits Knowledge
Debt Management
Housing Issues Expertise
Grant Application Skills
