Job Title
Team Leader
Salary
£32 723.00 – £34 680.00 pro rata
Hours
0.59 FTE (21 h per week)
Contract
Permanent
Responsible to
Project Manager
Employed by
Coventry Citizens Advice
Based at
Coventry Citizens Advice Offices with remote working as required
Applications will be assessed on a rolling basis.
Purpose of the Role
The Team Leader will provide day-to-day operational leadership for our CORE Project Coventry, ensuring that referrals move through the service promptly, staff are well supported and residents receive consistent, person-centred help. The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors.
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Team Leader in Coventry employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
