Citizens Advice in Coventry invites applications for a Referral and Performance Administrator. This role sits within our CORE Project and focuses on the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and correctly recorded.
You will help allocate cases, monitor contractual deadlines, and provide performance information and feedback to partners, acting as the central control point for referral workflow.
#J-18808-Ljbffr
Referral & Performance Lead in Coventry employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
