Purpose of the Role
The Referral and Performance Administrator is a key delivery role within our CORE Project. The postholder will manage the front end of the referral pathway, ensuring that residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process. The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.
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Referral and Performance Administrator in Coventry employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
