Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients facing energy debt by providing advice and negotiating with creditors.
- Company: Join Citizens Advice, a respected charity dedicated to improving lives in local communities.
- Benefits: Enjoy hybrid working, generous leave, free parking, and a workplace pension scheme.
- Why this job: Make a real difference while gaining insight into community issues in a supportive environment.
- Qualifications: Strong interpersonal skills, motivation, and the ability to handle complex information are essential.
- Other info: This is an entry-level, full-time role perfect for passionate individuals eager to help others.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Consumer Energy Debt Support Officer role at Citizens Advice
1 day ago Be among the first 25 applicants
Join to apply for the Consumer Energy Debt Support Officer role at Citizens Advice
Get AI-powered advice on this job and more exclusive features.
This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.
We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.
You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service.
You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.
What’s in it for you?
- Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
- We truly value our colleagues – and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
- We want to work with people who are passionate about giving an effective service to those most in need.
- You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
How To Apply
For further details and to request a Job Pack please email recruitment@citizensadvicessw.org.uk specifying which job you are interested in.
Send your CV and covering letter to recruitment@citizensadvicessw.org.uk
Closing date: 12 noon 31st July 2025
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Citizens Advice by 2x
Sign in to set job alerts for “Support Officer” roles.
Staffordshire, England, United Kingdom 2 weeks ago
Stafford, England, United Kingdom 1 week ago
Burntwood, England, United Kingdom 3 weeks ago
Four Crosses, England, United Kingdom 5 months ago
Cannock, England, United Kingdom 1 week ago
Stafford, England, United Kingdom 1 week ago
Newcastle-Under-Lyme, England, United Kingdom 2 weeks ago
Burton Upon Trent, England, United Kingdom 1 month ago
Tamworth, England, United Kingdom 3 days ago
Burton Upon Trent, England, United Kingdom 1 week ago
Stafford, England, United Kingdom 3 days ago
Front of House Receptionist & Information Officer
Stafford, England, United Kingdom 2 weeks ago
Newcastle-Under-Lyme, England, United Kingdom 8 hours ago
Stafford, England, United Kingdom 4 days ago
Tamworth, England, United Kingdom 4 days ago
Front of House Receptionist & Information Officer
Uttoxeter, England, United Kingdom 2 days ago
Lichfield, England, United Kingdom 2 days ago
Staffordshire, England, United Kingdom 2 weeks ago
Stafford, England, United Kingdom 3 weeks ago
Stafford, England, United Kingdom 3 weeks ago
Hixon, England, United Kingdom 3 weeks ago
Burton Upon Trent, England, United Kingdom 1 day ago
Stafford, England, United Kingdom 1 month ago
Electrification Systems Quality Administrator Intern
Staffordshire, England, United Kingdom 4 days ago
Stafford, England, United Kingdom 2 weeks ago
Cannock Wood, England, United Kingdom 1 day ago
Elite Dual Fuel Commercial Metering Engineer (including Warrant Officer) – Glasgow
Field, England, United Kingdom 4 days ago
Elite Dual Fuel Commercial Metering Engineer (including Warrant Officer) – Doncaster
Field, England, United Kingdom 4 days ago
PA – Women\’s Technical, Performance, FOOTBALL ASSOCIATION
Burton Upon Trent, England, United Kingdom 14 hours ago
Burntwood, England, United Kingdom 5 days ago
Administrative Officer – Shobnall Primary & Nursery School
Burton Upon Trent, England, United Kingdom 2 days ago
Stafford, England, United Kingdom 1 week ago
Burton Upon Trent, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Consumer Energy Debt Support Officer employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Energy Debt Support Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by clients experiencing energy debt. Understanding their situation will help you engage more effectively during interviews and demonstrate your passion for helping those in need.
✨Tip Number 2
Highlight any previous experience you have in customer service or support roles, especially if it involved working with vulnerable individuals. This will show that you possess the interpersonal skills necessary for the Consumer Energy Debt Support Officer position.
✨Tip Number 3
Prepare to discuss how you would handle difficult conversations with clients who are distressed. Think of examples from your past where you've successfully navigated challenging situations, as this will showcase your problem-solving abilities.
✨Tip Number 4
Research Citizens Advice and their mission to support local communities. Being able to articulate why you want to work for them specifically will set you apart and demonstrate your commitment to their values.
We think you need these skills to ace Consumer Energy Debt Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Consumer Energy Debt Support Officer. Highlight your passion for helping vulnerable clients and your ability to work in a busy environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, organisational abilities, and any relevant experience in debt advice or support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Discuss your commitment to providing effective service to those in need and how your background makes you a suitable candidate for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for providing support to those in need. Share any relevant experiences where you've helped individuals facing difficult situations, especially in financial contexts.
✨Demonstrate Strong Communication Skills
Since the role involves negotiating with creditors and advising clients, practice articulating your thoughts clearly. Prepare examples that showcase your ability to communicate effectively, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations with vulnerable clients. Think through potential scenarios related to energy debt and prepare your responses to demonstrate your problem-solving skills.
✨Highlight Teamwork Experience
As a strong team player is essential for this role, be ready to discuss your previous teamwork experiences. Provide examples of how you've collaborated with others to achieve common goals, particularly in busy environments.
