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- Tasks: Provide tailored debt advice to clients over the phone, helping them manage energy debts.
- Company: Citizens Advice is a leading charity offering support and advice on various issues, including debt management.
- Benefits: Enjoy full training, professional development opportunities, and the chance to earn a recognised qualification.
- Why this job: Make a real difference in people's lives while working in a supportive and rewarding environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: This is an entry-level, full-time position with potential for growth within the organisation.
The predicted salary is between 28800 - 43200 £ per year.
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This role is part of an exciting new national project – Consumer Energy Debt Advice (CEDA) service, which is a fully digital (primarily telephone, with possible scope for webchat delivery in future) debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients. This is expected to be a high-volume project (specific KPIs to be established), providing tailored advice over the telephone to meet client needs.
There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team of social welfare law advisers, including our existing money advice team.
This is a fantastic opportunity for personal and professional development, where you will be fully trained and supported in this role, both through national ‘classroom’ based training, on the job shadowing and internal training, and other development opportunities, including opportunities to obtain the Certificate in Money Advice Practice (CertMAP); the leading debt advice qualification for debt advisers in England, Wales and Northern Ireland.
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Consumer Energy Debt Adviser employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Energy Debt Adviser
✨Tip Number 1
Familiarise yourself with the key issues surrounding energy debt. Understanding the common challenges clients face will help you provide tailored advice during your calls, making you a more effective adviser.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves providing advice primarily through telephone conversations, being clear and empathetic in your communication will be crucial.
✨Tip Number 3
Network with professionals in the debt advice sector. Engaging with others who have experience in similar roles can provide valuable insights and tips that could set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest regulations and policies related to energy and debt advice. Demonstrating your knowledge of current trends and legal frameworks can show your commitment and readiness for the role.
We think you need these skills to ace Consumer Energy Debt Adviser
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Consumer Energy Debt Adviser position. Understand the key responsibilities, such as providing tailored advice and supporting clients with energy debt.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, debt advice, or social welfare. Showcase your ability to handle challenging situations and provide empathetic support.
Tailor Your Application: Customise your application materials to reflect the specific skills and qualities mentioned in the job description. Use keywords from the posting to demonstrate that you are a good fit for the role.
Show Enthusiasm for Development: Express your eagerness for personal and professional growth in your application. Mention your interest in obtaining qualifications like the Certificate in Money Advice Practice (CertMAP) and how this aligns with your career goals.
How to prepare for a job interview at Citizens Advice
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Consumer Energy Debt Adviser does. Familiarise yourself with the types of energy debt clients may face and think about how you can provide tailored advice.
✨Show Empathy and Communication Skills
This role involves dealing with clients who may be in distress due to their financial situation. During the interview, demonstrate your ability to empathise and communicate effectively, as these skills are crucial for providing support and advice.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations with clients. Think about potential challenges you might face and prepare responses that showcase your problem-solving abilities and approach to client care.
✨Highlight Your Willingness to Learn
Since this position offers training and development opportunities, express your eagerness to learn and grow within the role. Mention any relevant qualifications or experiences that show your commitment to professional development in debt advice.
