Could you help households struggling with rising energy costs build a more secure future?
Citizens Advice New Forest is looking for a motivated and compassionate Community Energy Adviser to support vulnerable households experiencing fuel poverty, energy affordability issues and challenges managing their energy costs. As part of the Rural Energy Connect project, you will provide free, independent and impartial advice to people across the New Forest. Working in trusted community settings such as foodbanks, warm hubs and community venues, you will help clients understand their energy situation, access grants and support schemes, improve energy efficiency and increase their long-term financial resilience.
This is a varied role combining community outreach, one-to-one advice, home visits, casework support and partnership working. You will also work closely with a wider team delivering the project across Mid-Hampshire.
Role
We are looking for candidates with:
- Experience supporting or advising people facing financial hardship, vulnerability or other life challenges
- Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust
- A person-centred approach, helping clients identify practical solutions and achieve positive outcomes
- Strong organisational and case management skills, able to manage a varied workload and maintain accurate records
- The ability to work independently across community locations while contributing effectively as part of a wider team
- Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems
Experience of energy advice is desirable but not essential. We welcome applications from people with transferable skills gained through advice, support, advocacy, welfare, housing, debt, community development or similar roles. Full training will be provided, including support to achieve a recognised energy awareness qualification.
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Community Energy Adviser employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
