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For Companies At a Glance
- Tasks: Help residents over 65 access vital support through one-to-one meetings and practical advice.
- Company: Join Citizens Advice LeicesterShire, a non-profit transforming lives with accessible advice.
- Benefits: Enjoy ongoing training, a collaborative team environment, and the chance to make a real impact.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Make a difference in your community while developing valuable skills and experience.
- Qualifications: Excellent communication skills and a commitment to fairness; no prior experience needed.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Who We are
Citizens Advice LeicesterShire is a local non-profit whose purpose is “Sharing knowledge to transform lives.” We listen, act, and empower people with accessible, high-quality advice. Guided by our values—we care, we help, we excel, we challenge—last year we supported over 31,000 people, securing them £14 million in additional income.
About The Role
We are seeking a dedicated individual for our three-year “Boosting Advice” project, which focuses on helping residents over 65 access vital support. You will work within the community, building relationships with local groups and partners to connect with people who need our service. Your key responsibilities will involve meeting clients one-to-one to assess their needs and provide practical advice, while maintaining high-quality case notes to demonstrate the project\’s impact.
What you’ll bring
You\’re an excellent communicator who explains information clearly and patiently. A methodical problem-solver, you manage your workload effectively, even under pressure. You must be committed to our values of fairness and equality, comfortable with IT, and keen to learn. Full training is provided, so previous advice experience is not essential.
Why work with us?
Your work will have a direct impact on our community. We invest in your growth with ongoing training and development, and you’ll join a talented, collaborative team where your contributions make a real difference. Now is the perfect time to join us and help shape the future of our organisation.
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Community Advice Worker employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Advice Worker
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and specific challenges faced by residents over 65 will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with local organisations and groups that support older adults. Building relationships with these entities can provide you with valuable insights and show your proactive approach to community engagement, which is crucial for this position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've helped others or solved problems. Even if you don't have direct experience in advice work, showcasing your communication skills and empathy through examples will resonate well with the interviewers.
✨Tip Number 4
Demonstrate your understanding of the values of fairness and equality during your interactions. Reflecting these values in your conversations will align you with the organisation's mission and show that you're a good cultural fit for the team.
We think you need these skills to ace Community Advice Worker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experiences align with the role of a Community Advice Worker.
Showcase Your Communication Skills: As an excellent communicator is essential for this role, provide examples in your application that demonstrate your ability to explain information clearly and patiently. Use specific instances where you successfully communicated complex information.
Highlight Relevant Experience: Even if you don't have direct advice experience, think about any relevant roles or volunteer work where you've helped others or worked within a community. Emphasise your problem-solving skills and ability to manage workloads effectively.
Express Your Commitment to Values: Citizens Advice LeicesterShire values fairness and equality. In your application, express your commitment to these values and how they resonate with your personal beliefs and professional conduct.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Community Work
Make sure to express your enthusiasm for helping others and your commitment to community service. Share any relevant experiences that demonstrate your dedication to making a positive impact in people's lives.
✨Demonstrate Effective Communication Skills
As a Community Advice Worker, clear communication is key. Prepare examples of how you've successfully communicated complex information in the past, especially in challenging situations. This will showcase your ability to explain things clearly and patiently.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems methodically. Think of examples where you assessed a situation, identified needs, and provided practical solutions, as this aligns with the role's responsibilities.
✨Familiarise Yourself with Their Values
Citizens Advice LeicesterShire values fairness, equality, and empowerment. Research these values and think about how they resonate with your own beliefs. Be prepared to discuss how you embody these principles in your work.