At a Glance
- Tasks: Provide face-to-face and telephone advice on various issues to the public.
- Company: Join a dedicated advice services team making a difference in the community.
- Benefits: Flexible working options, full training, and support for career development.
- Other info: Ideal for both experienced advisers and those eager to learn in a supportive environment.
- Why this job: Make a real impact by helping people navigate welfare benefits and energy advice.
- Qualifications: Strong communication skills and a non-judgemental, empathetic approach are essential.
The predicted salary is between 37288 - 45574 £ per year.
We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post will involve providing both face-to-face and telephone advice, based at one of our local offices, with travel to outreach locations and other community venues. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.
Ideal Candidates Will Have
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
Generalist Adviser in Chesterfield employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
