As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.
What Your Day-to-day Will Look Like
- Supporting your own group of clients over time, building trusting, supportive relationships
- Working with each client to create a personal plan that sets out their goals and the steps to get there
- Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals
- Helping clients with budgeting, managing debt, and building their money skills
- Supporting clients to find and keep stable housing
- Spotting when a client needs more specialist help and making sure they get to the right person
- Reviewing progress with clients and celebrating the steps they take
- Keeping clear and accurate records on our case management system
- Planning your workload so cases move forward and close in good time
About You
- You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures
- You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress
- You communicate clearly, whether face to face, on the phone, online or by email
- You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace
- You’re organised, can plan your own work and keep good records
- You can manage emotionally demanding work and know how to look after your own wellbeing, with support
- You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential
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Resilience Coach in Charnwood employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
