Campaigns and Marketing Specialist in Cardiff

Location: Blended between office and home (England and Wales). Time in office negotiable.

Salary: £34,666, plus out of hours supplement and London allowance (if applicable).

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

This is an exciting opportunity to join the Brand and Marketing team, which sits at the heart of Citizens Advice. You’ll be joining a high performing team responsible for engaging key audiences including partners, funders and the general public with our work, using a range of channels including digital, events and print.

The Campaigns and Marketing Specialist role will support the planning, coordination and delivery of our national consumer awareness and energy advice campaigns. Reporting to the Senior Campaigns and Marketing Specialist, the role will have a broad range of responsibilities including:

• Executing campaigns across multiple channels
• Managing timelines and assets
• Coordinating with internal teams and external partners
• Monitoring performance to ensure campaigns are delivered effectively, on schedule and against agreed objectives

You’ll work alongside and be supported by the rest of the Brand and Marketing team.

Who we’re looking for:

• An exceptional and highly organised campaign marketer with proven experience of developing and delivering timely and effective national marketing campaigns that drive awareness and behaviour change.
• Demonstrable experience in delivering multi-channel campaigns and communications to reach key audiences.
• Demonstrable experience of creating engaging, high-quality content including written, video and audio content, that achieves desired impact.
• Excellent interpersonal skills, with the ability to forge strong, effective working relationships across multi-disciplinary teams, internally and externally.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people.

We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance; many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home, we’re open to being flexible on location. Occasionally a role may require you to be based in a certain location; if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds; therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.