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- Tasks: Manage operations and support for a community-focused team, ensuring high-quality service delivery.
- Company: Citizens Advice Wokingham has been empowering locals with free advice since 1977.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact in your community.
- Why this job: Join a welcoming team that values learning and creativity while supporting vulnerable residents.
- Qualifications: Experience in finance/bookkeeping is ideal; willingness to learn about GDPR is essential.
- Other info: Submit your CV and cover letter by 9 am on 8th September 2025.
The predicted salary is between 26400 - 39600 £ per year.
Join to apply for the Business Support and Operations Manager role at Citizens Advice
Join to apply for the Business Support and Operations Manager role at Citizens Advice
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It\’s a great time to join the team!
If you are looking for an exciting challenge to have an impact on local communities with the opportunity to share your lived experience, as well as continue to learn within a welcoming community focused team, this is the place for you.
Citizens Advice Wokingham, since 1977, has been offering free, confidential, impartial and independent advice and information to anyone living or working in Wokingham borough. We provide free, high-quality advice and information on various issues, including welfare benefits, debt, housing, employment law, energy, relationships & family and much more. We continue to support the most vulnerable in our community by empowering individuals to take action with the advice Citizens Advice Wokingham provides. We work to build stronger networks and create opportunities for collaboration with local partners and businesses to support our community to thrive.
We are currently in a period of growth, where we are actively engaged with our communities to ensure we are delivering locally and campaigning nationally for proactive responses to evolving needs.
Business Support & Operations Manager
We are looking for a well organised fully competent or willing to learn Business Support & Operations Manager to join our service.
Ideally, the successful candidate will have a good working knowledge of finance/booking keeping and Sage accounting system, or transferable skills and a good understanding of GDPR and/or willingness to train in this area. The candidate needs the ability to identify priorities across multiple work streams and allocate appropriate resources to ensure tasks are completed to a high standard and within an allocated time frame to meet business objectives.
This senior role offers the opportunity to work creatively alongside the other members of Leadership Team, to continue to shape our financial and data governance frameworks, recruit and manage a team of business support volunteers, whilst making a direct impact on the service that supports Wokingham\’s most vulnerable residents. Join a welcoming, community-focused team where learning is encouraged and your expertise ensures our financial sustainability. Flexible working arrangements available.
Please submit your CV and Cover letter in line with Personal Specification to recruitment@citizensadvicewokingham.org.uk closing date 9 am Monday 8th September 2025. Interviews will take place the week of 15th September 2025.
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Business Support and Operations Manager employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support and Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by Citizens Advice and the communities they serve. Understanding their mission and values will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Citizens Advice to gain insights into the organisational culture and expectations for the Business Support and Operations Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you can apply these experiences to support the mission of Citizens Advice.
✨Tip Number 4
Research the latest trends in financial governance and data management, especially in the non-profit sector. Being knowledgeable about these areas will demonstrate your commitment to continuous learning and your readiness to contribute effectively to the team.
We think you need these skills to ace Business Support and Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Business Support and Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for supporting local communities. Share any relevant experiences that showcase your ability to manage operations effectively.
Highlight Relevant Experience: In your CV, emphasise your experience in finance, bookkeeping, and any familiarity with accounting systems like Sage. If you have transferable skills or a willingness to learn about GDPR, make sure to mention these as well.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Advice
✨Understand the Organisation's Mission
Before your interview, take some time to research Citizens Advice and its mission. Familiarise yourself with their values and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in making a positive impact on the community.
✨Showcase Your Organisational Skills
As a Business Support and Operations Manager, you'll need to manage multiple work streams effectively. Be prepared to discuss specific examples from your past experiences where you've successfully prioritised tasks and allocated resources to meet deadlines. Highlighting your organisational skills will be crucial.
✨Demonstrate Financial Acumen
Since the role requires knowledge of finance and bookkeeping, brush up on your understanding of these areas. Be ready to discuss any relevant experience you have with financial management or accounting systems like Sage. If you lack direct experience, express your willingness to learn and adapt.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
