At a Glance
- Tasks: Support and develop our team while building capacity in local partner organisations.
- Company: Citizens Advice Bury & Bolton, a leading provider of legal advice.
- Benefits: Dynamic work environment with opportunities for personal and professional growth.
- Other info: Join a passionate team dedicated to continuous improvement and community support.
- Why this job: Make a real difference by empowering communities and enhancing service delivery.
- Qualifications: Strong interpersonal skills and experience in training or advising.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client‑focused and dynamic service with a track record of delivering high‑quality advice face‑to‑face, over the phone and digitally. Our communities are facing unprecedented challenges with continued rising costs. The cost‑of‑living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
This role has two key elements. Firstly, it is an exciting opportunity to support and develop our team internally, ensuring that we strive for, and deliver, high‑quality advice and that our culture of continuous improvement is embedded. Secondly, this role also involves building the capacity of local partner organisations. By providing them with training and resources, you will help them identify and assist those most in need of advice, leveraging the fact that people are most likely to seek help from people they already know and trust within their own communities.
Key Elements And Tasks Within This Role Will Include:
- Lead onboarding new starters into the organisation and develop training plans alongside line managers.
- Support line managers and teams with identified areas of development required.
- Use key insights (advice trends, client feedback etc.) to create and deliver focused training across a range of delivery methods to ensure accessibility.
- Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed.
- Work with local infrastructure organisations to create and deliver focused training for local VCSE organisations.
- Support with new project mobilisation.
You will be part of the Delivery Leadership Team, a well‑established team of managers responsible for their areas of advice and support delivery.
About You:
- Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders.
- Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast‑paced environment.
- A genuine passion for supporting others to develop.
- Experience in training and developing staff and/or volunteers OR experience as an adviser.
Learning & Development Officer in Bury employer: Citizens Advice
Citizens Advice Bury & Bolton (CABB) is an exceptional employer that prioritises the growth and development of its team members while making a significant impact in the community. With a strong focus on continuous improvement and high-quality service delivery, employees benefit from a supportive work culture that encourages collaboration and innovation. Additionally, CABB offers unique opportunities to engage with local partner organisations, enhancing both personal and professional growth in a dynamic environment dedicated to helping those in need.
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We think this is how you could land Learning & Development Officer in Bury
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We think you need these skills to ace Learning & Development Officer in Bury
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Citizens Advice, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Citizens Advice might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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