At a Glance
- Tasks: Support clients with welfare benefits advice and applications, maximising their income.
- Company: Join Citizens Advice Bury & Bolton, a leader in social welfare law advice.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team helping people navigate welfare benefits and improve their lives.
- Qualifications: Understanding of welfare benefits and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
About Citizens Advice Bury & Bolton
Citizens Advice Bury & Bolton (CABB) is a leading provider of social welfare law advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.
Welfare Benefits Team Overview
Our Welfare Benefits team provides a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits, eligibility criteria, provide assistance with applications and ensure clients have maximised their income where possible. The post holder will work as part of a well‑established team, providing a reliable and effective welfare benefits advice service across all face‑to‑face and telephone advice channels and access points, utilised by Citizens Advice Bury & Bolton.
As a Welfare Benefits Adviser/Trainee, you will have a detailed understanding of the welfare benefits system and provide client support face‑to‑face, over the phone and via email.
Responsibilities
- Provide a reliable and effective welfare benefits advice service across all face‑to‑face and telephone advice channels and access points.
- Assist clients with welfare benefits applications and ensure they maximise their income.
- Provide client support face‑to‑face, over the phone and via email.
Qualifications & Skills
- Detailed understanding of the welfare benefits system.
- Ability to work in a trauma‑informed manner, with a high level of accuracy and attention to detail.
- Excellent listening and questioning skills.
Community Welfare Benefits Adviser (Trainee considered) in Bury employer: Citizens Advice
Citizens Advice Bury & Bolton is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on professional development, team collaboration, and a commitment to delivering high-quality advice, staff members are empowered to make a meaningful impact in the community. Located in a vibrant area, the organisation offers flexible working hours and a culture that values employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Community Welfare Benefits Adviser (Trainee considered) in Bury
✨Tip Number 1
Get to know the welfare benefits system inside out. Brush up on your knowledge about different benefits and eligibility criteria. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening and questioning skills. Role-play with a friend or family member to simulate client interactions. The better you can communicate, the more confident you'll feel when it comes to providing advice.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations like Citizens Advice Bury & Bolton that align with your values. Use our website to find roles that excite you and tailor your approach to fit their mission.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since you'll be working in a well-established team, think of examples from your past experiences where you've collaborated effectively. This will demonstrate your ability to contribute positively to the service.
We think you need these skills to ace Community Welfare Benefits Adviser (Trainee considered) in Bury
Some tips for your application 🫡
Know Your Stuff:Make sure you have a solid understanding of the welfare benefits system. This will not only help you in your application but also show us that you're genuinely interested in the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences that match the job description. We love seeing how you connect your background to what we do.
Show Your Passion:Let your enthusiasm shine through in your written application. We want to see why you’re excited about the opportunity to work with us at Citizens Advice Bury & Bolton and how you can contribute to our mission.
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we appreciate candidates who take the time to present their best selves.
How to prepare for a job interview at Citizens Advice
✨Know Your Welfare Benefits Inside Out
Make sure you brush up on the welfare benefits system before your interview. Familiarise yourself with the different types of benefits, eligibility criteria, and application processes. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging fully with the interviewer. Make sure to listen carefully to their questions and respond thoughtfully. You can even paraphrase their questions to show that you understand what they’re asking.
✨Showcase Your Attention to Detail
As a Welfare Benefits Adviser, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s a project you worked on or a situation where you caught an error, these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to work in a trauma-informed manner. Think about how you would handle sensitive situations with clients. Practising these scenarios beforehand will help you articulate your thought process and approach during the interview.
