At a Glance
- Tasks: Support a team helping people tackle money worries and improve their financial resilience.
- Company: Join a trusted local charity making a real difference in the community.
- Benefits: Competitive salary, professional development, and the chance to impact lives positively.
- Other info: Be part of a supportive team dedicated to continuous improvement and client-focused service.
- Why this job: Make a visible difference for those facing financial pressure and help them regain control.
- Qualifications: Experienced Money Adviser with strong communication and organisational skills.
The predicted salary is between 27450 - 33550 £ per year.
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As our Money Advice Manager, you’ll support a team of advisers helping people facing money worries to understand their options, build confidence and take practical steps towards greater financial resilience.
This is a rewarding role for someone who is empathetic, organised and committed to making a positive difference in the local community. you will provide line management, day-to-day supervision, guidance, and technical support to advisers.
You will oversee complex debt cases, ensure compliance with advice quality, FCA and Money Advice and Pension Service standards, and support the continuous development of staff and volunteers.
You will play a key role in maintaining a high-performing service that is client-focused, responsive, and committed to achieving the best possible outcomes for people facing financial hardship.
This is a role where your work can directly improve people’s lives, often at the point when they need support most.
- Make a visible difference for people experiencing financial pressure.
- Join an inclusive local charity with a strong reputation for trusted, impartial advice.
Key Responsibilities
- Line manage and support Money Advice Team.
- Allocate cases to the team.
- Review and oversee complex debt cases and provide technical guidance.
- Ensure compliance with regulatory, contractual, and quality assurance requirements.
- Monitor casework quality, performance targets, and reporting requirements.
- Assist with adviser training, mentoring, and professional development.
- Support service planning, development, and continuous improvement.
- Maintain up-to-date knowledge of debt advice legislation, policy, and best practice.
- Build and maintain effective relationships with funders, creditors, and partner organisations.
- Manage a small caseload of complex debt cases where required.
Person Specification
You will be an experienced debt advice professional with strong technical knowledge and a passion for supporting both clients and colleagues.
Essential — What We’re Looking For
- Experienced Money Adviser.
- The ability to motivate and challenge people to develop and reach their full potential - supporting them and encouraging them whilst providing constructive feedback to facilitate improvements.
- A commitment to learning, training and ongoing personal development.
- The ability to organise your workload and those of other people to prioritise tasks and work to deadlines.
- Clear and confident communication skills, both spoken and written, with a range of people and organisations.
- Good numeracy skills, including the ability to carry out calculations and prepare practical budgets for clients.
- Ability to use IT for statistical recording, record keeping and document production.
- The ability to work effectively and collaboratively as part of a team and work without close supervision.
- Flexible and adaptable with the ability to embrace change and find new and innovative ways of working, providing a solution-based approach.
- Ability and willingness to follow agreed procedures.
- Understanding of and commitment to the aims and principles of the Citizens Advice service.
Desirable — helpful but not essential
- Experience of supervising staff or volunteer workers to achieve required standards.
- Approved DRO Intermediary.
- #J-18808-Ljbffr
Money Advice Manager in Bury St Edmunds employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Manager in Bury St Edmunds
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice. Apply directly through us to stand out!
We think you need these skills to ace Money Advice Manager in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Money Advice Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
