What you’ll do
- Assess clients’ debts, income, expenditure and support needs.
- Advise on budgeting, income maximisation, debt options and their implications.
- Provide casework, negotiate with third parties and respond to urgent situations.
- Refer clients to specialist services where appropriate and maintain accurate records.
- Complete required accreditation and ongoing professional training.
What you’ll bring
- Clear written and verbal communication, good numeracy and confident IT skills.
- The ability to prioritise, meet deadlines and work independently and collaboratively.
- A sensitive, inclusive and non-judgemental approach, with strong confidentiality and professional boundaries.
- Commitment to training and to the aims and principles of Citizens Advice.
Knowledge of debt advice is desirable but not essential.
A DBS check is required; a criminal record does not automatically prevent employment.
We welcome applicants from all backgrounds, including people with lived experience.
Money Advice and Pension Service Adviser in Bury St Edmunds employer: Citizens Advice
Citizens Advice is an excellent employer that values flexibility and community impact, making it an ideal place for the Wales Insights & Engagement Specialist role. With a strong emphasis on collaboration and communication, employees are encouraged to grow their skills while contributing to meaningful initiatives that shape the future of support services in Wales. The supportive work culture fosters professional development and offers unique opportunities to engage with diverse communities across the region.
