Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise and support advisers, ensuring high-quality client-centred advice.
- Company: Citizens Advice Brighton & Hove, committed to equity and inclusion.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in delivering advice and supporting others in a supervisory role.
- Other info: Join a diverse team dedicated to making an impact in the community.
The predicted salary is between 28800 - 43200 £ per year.
Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services. This is a floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity. The post holder will play a key role in ensuring advice is accurate, well-recorded and compliant with Citizens Advice quality standards, while supporting advisers to develop their confidence, competence and professional judgement.
Responsibilities
- Supervise advisers and caseworkers, provide case checking and quality assurance activities.
- Ensure advice is accurate, well-recorded and compliant with Citizens Advice quality standards.
- Support advisers to develop their confidence, competence and professional judgement.
- Deliver constructive feedback, identify risk, and adapt approach to support advisers with different levels of experience.
Qualifications
- Experience delivering advice in a Citizens Advice or comparable advice service.
- Confidence in supporting others to deliver safe, high-quality advice.
- Experience supervising advisers or caseworkers, or strong case checking and quality assurance experience; readiness to take on a broader supervisory role.
Equal Opportunities
We share a commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service. We welcome applications from all communities and understand that diversity in our workforce helps us meet the needs of the city. We ask all applicants to complete an anonymous equalities survey online to help us assess our progress toward these aims. We value diversity and welcome applications from all communities, especially those with lived experience of the issues we address. Adjustments for the recruitment process are available – please contact Patti Kydd, CEO, at patti.kydd@cabrightonhove.org.
Advice Supervisor in Brighton employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Supervisor in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector, especially those who work at Citizens Advice or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of quality standards in advice services. We want you to show that you understand what it takes to deliver high-quality, client-centred advice, so be ready to discuss your experience and how you can support others.
✨Tip Number 3
Don’t underestimate the power of feedback! If you’ve supervised advisers or caseworkers before, think of specific examples where you delivered constructive feedback. This will demonstrate your ability to adapt your approach based on different levels of experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our commitment to diversity and inclusion, which is super important to us.
We think you need these skills to ace Advice Supervisor in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in delivering advice and supervising others. We want to see how your skills align with our mission at Citizens Advice Brighton & Hove.
Showcase Your Experience: Don’t just list your qualifications; share specific examples of how you've supported advisers or caseworkers in the past. We love seeing real-life scenarios that demonstrate your ability to deliver high-quality advice.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the key advice areas relevant to Citizens Advice. Familiarise yourself with their quality standards and how you can ensure compliance. Being able to discuss specific cases or scenarios will show your expertise and readiness for the role.
✨Showcase Your Supervisory Skills
Prepare examples of how you've successfully supervised advisers or caseworkers in the past. Think about times when you provided constructive feedback or adapted your approach to support different levels of experience. This will demonstrate your ability to lead and develop others.
✨Emphasise Client-Centred Approach
Highlight your commitment to delivering high-quality, client-centred advice. Be ready to discuss how you ensure that advice is accurate and well-recorded, and how you support advisers in maintaining these standards. This aligns perfectly with the values of Citizens Advice.
✨Diversity Matters
Since Citizens Advice values diversity and inclusion, be prepared to talk about how your own experiences contribute to this. Share any insights you have on working with diverse communities and how you can help meet the needs of all clients. This will resonate well with their mission.
