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- Tasks: Coordinate client services and ensure smooth advice sessions for clients and stakeholders.
- Company: Bradford and Airedale Citizens Advice & Law Centre, a leading legal advice provider.
- Benefits: Supportive training, dynamic work environment, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a client-focused role.
- Qualifications: Experience in client services and ability to handle sensitive situations with care.
- Other info: Join a friendly team dedicated to equality, diversity, and high-quality service delivery.
The predicted salary is between 30000 - 42000 £ per year.
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client‑focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co‑ordinator, you will be friendly and welcoming. You will be the first point of contact for clients and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day‑to‑day running of our service.
Responsibilities:
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Coordinating the advice sessions and making sure this runs smoothly.
- Ensure all relevant policies and procedures are followed during the advice session.
- Provide an appropriate level of support to the client services receptionist.
- Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions.
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice.
- Identify and address any safeguarding issues by liaising with the client services manager.
- Keep technical knowledge up to date and provide technical support to the client services receptionist.
- Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best.
- Participate in recruitment and selection activities as delegated.
- Participate in the induction of new staff as delegated.
- Support the client services manager to develop and maintain standards of service delivery.
- Maintain complaints procedures in accordance with Citizens Advice guidelines.
We are interested to hear from people who ideally have experience of working within a similar client‑focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs. The successful candidate will be supported through their on‑the‑job initial training period and encouraged to continually develop during their time with us.
Application: For an application pack please email: admin@bradfordcab.com
Closing Date: 9.00 am Monday 26th January 2026
Interviews: Tuesday 3rd February 2026
Client Services Co-ordindator in Bradford employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Co-ordindator in Bradford
✨Tip Number 1
Get to know the organisation! Research Bradford and Airedale Citizens Advice & Law Centre, their values, and the services they provide. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Services Co-ordinator, you'll be the first point of contact for clients. Role-play with friends or family to get comfortable with handling various client scenarios, whether face-to-face or over the phone.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work culture. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Bradford and Airedale Citizens Advice & Law Centre.
We think you need these skills to ace Client Services Co-ordindator in Bradford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we do.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in client-focused environments. Mention specific examples that demonstrate your ability to handle challenging situations and support clients effectively.
Follow the Guidelines: Pay close attention to the application instructions provided. If we ask for certain information or a specific format, make sure you stick to it. This shows us that you can follow procedures, which is super important in our line of work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of applications and ensures you’re getting the most up-to-date information about the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Citizens Advice
✨Know the Organisation Inside Out
Before your interview, make sure you research Bradford and Airedale Citizens Advice & Law Centre thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Client-Focused Experience
Since this role is all about client interaction, be ready to share specific examples from your past experiences where you've successfully managed client relationships. Highlight any situations where you dealt with vulnerable clients or resolved conflicts, as this will demonstrate your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of potential scenarios related to client services and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Communication Skills
As a Client Services Co-ordinator, you'll need to work closely with both clients and staff. Be prepared to discuss how you foster a positive working environment and ensure effective communication within a team. Share examples of how you've contributed to a collaborative atmosphere in previous roles.
