Citizens Advice in Birmingham is seeking an IT Service Desk Analyst to join our team. The role requires being onsite in the Birmingham office for at least two days a week and supporting colleagues with timely, user-focused IT solutions.
You will act as the first point of contact for users, perform triage and troubleshooting, document incidents, and escalate when necessary to ensure minimal business disruption while contributing to knowledge management and continual service improvement.
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Hybrid IT Service Desk Analyst - Impact & Support in Birmingham employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
