At a Glance
- Tasks: Provide telephone support and advice to clients in need, making a real difference.
- Company: Join Citizens Advice Nottinghamshire Central & South, a dedicated charity focused on helping others.
- Benefits: Competitive salary, full training, and a supportive team environment.
- Other info: Permanent position with excellent career progression opportunities.
- Why this job: Be part of a project that campaigns for fairer changes and helps improve lives.
- Qualifications: Experience in customer service or call centres, with strong communication skills.
The predicted salary is between 24500 - 24500 £ per year.
Do you have experience in customer service or a call centre and are ready for a new opportunity? Are you seeking a fresh challenge and the chance to take the next step in your career? Do you want to make a real difference in people's lives?
Citizens Advice Nottinghamshire Central & South are looking for debt advisers to join us on a new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.
If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills:
- An ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving
- The ability to prioritise tasks and work to deadlines using own initiative
- The ability to communicate effectively, both orally and in writing with a range of people and organisations
- The ability to work effectively and collaboratively as part of a team and work without close supervision
- Ability and willingness to follow agreed procedures
- Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds
- Ability to maintain confidentiality and appropriate professional boundaries
To read the full person specification and view the job pack please visit our website: www.ca-centralnotts.org.uk. Information on how to apply is in the job pack.
Impactful Debt Adviser — Phone Support (Training Included) in Beeston employer: Citizens Advice
Citizens Advice Nottinghamshire Central & South is an exceptional employer, offering a supportive work culture where employees are empowered to make a meaningful impact in the community. With comprehensive training provided and a focus on personal development, team members can grow their skills while working collaboratively to help those in need. Located in Beeston, this role not only offers competitive pay but also the chance to be part of a dedicated team committed to fairness and positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Impactful Debt Adviser — Phone Support (Training Included) in Beeston
✨Tip Number 1
Get to know the company! Before your interview, spend some time on our website. Understand our mission and values, especially how we aim to make a difference in people's lives. This will help you connect with us during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your commitment to helping others, which are key for the Debt Adviser role.
✨Tip Number 3
Show your passion! During the interview, share personal stories that highlight your experience in customer service and how you've made a positive impact. We love hearing about real-life examples that showcase your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're a great fit for our team.
We think you need these skills to ace Impactful Debt Adviser — Phone Support (Training Included) in Beeston
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to debt advice.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or call centres. We’re looking for skills that match our needs, so don’t be shy about showcasing how your background fits the role of an Impactful Debt Adviser.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Adviser and the kind of support they provide. Familiarise yourself with common debt issues and the advice-giving process. This will help you answer questions confidently and show your commitment to helping others.
✨Show Your Communication Skills
As this role involves advising clients over the phone, practice your verbal communication skills. Think about how you can explain complex information clearly and empathetically. You might even want to role-play with a friend to get comfortable with potential scenarios.
✨Demonstrate Team Spirit
This position requires working closely with a team, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked effectively with others in the past and how you can contribute to a supportive team atmosphere.
✨Be Ready for Situational Questions
Prepare for questions that ask how you would handle specific situations, especially those involving sensitive topics. Think about how you would maintain confidentiality and approach clients with empathy. This will show that you can handle the responsibilities of the role with care.
