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- Tasks: Support people in Buckinghamshire by providing information and advice on life’s challenges.
- Company: Community-focused organisation dedicated to helping individuals navigate their issues.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a passion for helping others.
- Other info: Join a dynamic team committed to community support and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Our Generalist Adviser is a frontline role that supports people across Buckinghamshire who need help navigating life’s challenges. You will provide information and advice by telephone, online channels and pre-booked appointments, helping clients understand their options and move forward. You will handle enquiries ranging from quick information requests to more detailed advice needs.
Generalist Adviser in Aylesbury employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist Adviser in Aylesbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the specific challenges they tackle in Buckinghamshire. This will help you tailor your approach and show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Generalist Adviser, you'll be chatting with clients over the phone and online. Role-play with a friend or family member to get comfortable with different scenarios and questions that might come up.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team in making a difference for people in need.
We think you need these skills to ace Generalist Adviser in Aylesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Generalist Adviser role. We want to see how you can help people navigate their challenges, so be specific about your relevant experience!
Showcase Your Communication Skills: Since this role involves providing advice through various channels, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and don’t forget to show your empathy and understanding of clients' needs.
Highlight Problem-Solving Abilities: As a Generalist Adviser, you'll be helping clients find solutions to their problems. In your application, share examples of how you've successfully navigated challenges in the past. We love to see how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you understand the role of a Generalist Adviser inside out. Familiarise yourself with common challenges people face in Buckinghamshire and the resources available to help them. This will show your potential employer that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This role requires you to support clients effectively, so showing that you can listen and respond thoughtfully to questions will be key. Try to summarise what the interviewer says before answering to show you’re engaged.
✨Prepare Real-Life Examples
Think of specific situations where you've helped someone navigate a challenge or provided advice. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and ability to empathise with clients.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation or the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. For example, ask about the types of enquiries the team handles most frequently.
