At a Glance
- Tasks: Support residents in crisis by assessing their needs and providing timely assistance.
- Company: Join a local charity dedicated to improving community well-being.
- Benefits: Fixed-term contract with opportunities for personal growth and community impact.
- Other info: Flexible working hours with the option to work Saturdays.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Compassionate individuals with strong communication skills are encouraged to apply.
The predicted salary is between 36853 - 45043 £ per year.
Apply before 9am on 19 November 2026.
Location: Base Office - Various subject to space at one of our offices including Bordon, Alton or Petersfield.
Workplace: Office based.
Contract: Fixed term contract, until 31 March 2027.
Hours per week: 37 hours per week. Option to work Saturdays.
Interviews will take place on 27 November 2026.
About the role:
The Role: Be part of a fantastic local charity making a huge impact on the well-being of our community. Citizens Advice East Hampshire are looking for a self-motivated and compassionate Crisis and Triage Assessor to join our team in this new and rewarding role.
The Triage Assessor plays a key role in supporting residents across Hampshire who are experiencing a sudden financial shock. Acting as the first point of contact for the Crisis and Resilience Service, the role provides timely, consistent, and professional triage of enquiries and applications for the grant. This ensures that residents in crisis receive an appropriate and prompt response, including access to emergency financial support where eligible, as well as referral or signposting to wider Citizens Advice and other support services.
You will work with teams across the County under the leadership of the Project Manager to deliver the CRF objectives and tasks, engaging with team meetings and other opportunities to deliver the project.
The closing date for applications is 9am Thursday 19th November 2026. Interviews are expected to be held on the 27th November in our Bordon office GU35 0BS.
Crisis and Triage Assessor (Crisis and Resilience Fund) in Alton employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Triage Assessor (Crisis and Resilience Fund) in Alton
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Citizens Advice!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Citizens Advice that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Crisis and Triage Assessor (Crisis and Resilience Fund) in Alton
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Citizens Advice. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Citizens Advice.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Citizens Advice!
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Citizens Advice resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Crisis and Triage Assessor (Crisis and Resilience Fund) position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
