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- Tasks: Provide vital advice and support to clients in need across various community settings.
- Company: Citizens Advice Newcastle, a charity dedicated to helping over 8,000 clients annually.
- Benefits: Full training provided, inclusive workplace, and the chance to make a real difference.
- Other info: We encourage applications from diverse backgrounds to enhance our team.
- Why this job: Join a passionate team and empower individuals while gaining valuable experience.
- Qualifications: Experience in giving advice or support is a plus, but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Citizens Advice Newcastle is a well-established charity supporting over 8,000 clients a year across the City. We are seeking to appoint an Adviser/Trainee Adviser to provide high quality information, advice and support to people who need our help.
We are seeking to appoint two advisers: one to work with our energy team providing advice on fuel poverty, tariffs and energy efficiency funded by Northern Powergrid and one to work with families providing welfare advice, including support with benefits, income maximisation, housing and localised social welfare funded by The National Lottery.
In this role you will deliver face to face, telephone and digital advice across the city in schools and community settings. Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards. Full training can be provided.
We particularly welcome applications from people with disabilities and those from Black, Asian and Minority Ethnic backgrounds, as these groups are currently underrepresented in our workforce. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, disability, or other protected characteristics.
Adviser/Trainee employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser/Trainee
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in advice roles. Attend local events or workshops where you can meet potential colleagues and learn more about the field.
✨Tip Number 2
Practice your communication skills! Since you'll be delivering advice face-to-face and digitally, it’s crucial to be clear and empathetic. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Research Citizens Advice Newcastle thoroughly. Understand their mission, values, and the specific challenges they tackle. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Adviser/Trainee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Adviser/Trainee role. We want to see how you can contribute to our mission of supporting clients effectively.
Showcase Relevant Experience: If you've got experience in giving advice or working with vulnerable clients, shout about it! We love seeing how your background can help us provide top-notch support to those in need.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Citizens Advice Newcastle.
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Familiarise yourself with the key issues around fuel poverty and welfare advice. Research Citizens Advice Newcastle and understand their mission and values. This will help you demonstrate your genuine interest in the role and show that you’re ready to hit the ground running.
✨Showcase Your Experience
Think about any relevant experience you have, especially working with vulnerable clients or providing advice. Prepare specific examples that highlight your skills in client care and organisation. This will help you stand out as a candidate who can deliver high-quality support.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more thoughtful responses. You might even want to practice with a friend or family member to get comfortable with this skill.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team you'll be working with or the types of challenges they face. It shows that you’re engaged and thinking critically about how you can contribute to the organisation.