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For Companies At a Glance
- Tasks: Supervise and support staff and volunteers in delivering high-quality advice sessions.
- Company: Join North Yorkshire Citizens Advice & Law Centre, a charity making a real difference.
- Benefits: Gain valuable experience, develop leadership skills, and contribute to your community.
- Why this job: Lead a team while helping people navigate important issues like money and housing.
- Qualifications: Experience in giving advice and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you looking for a new challenge? Do you have experience of giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you!
North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help approximately 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate office, as well as team members working remotely or at outreach settings. Occasional cover for our Skipton office will also be required.
Responsibilities
- Manage the practicalities of advice sessions and support staff and volunteers to ensure we are consistently providing high quality advice.
- Provide supervision to staff and volunteers in the Harrogate office, with remote or outreach team members; occasional cover for Skipton office as required.
- Work within a team and adapt the level of support to each individual, giving appropriate encouragement and constructive challenge when necessary.
Qualifications
- Experience of giving advice on a broad range of subjects such as money, benefits and housing.
- Excellent communicator and willing to take the lead.
- Ability to work well within a team.
- Ability to adapt the level of support to individuals.
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Advice Session Supervisor (Trainee considered) employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Session Supervisor (Trainee considered)
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice roles. Think about your experiences with money, benefits, and housing, and how you can showcase your communication skills.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. We recommend checking out our website for opportunities that resonate with your passion for helping others.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Advice Session Supervisor (Trainee considered)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in giving advice on topics like money, benefits, and housing. We want to see how your background aligns with what we do at North Yorkshire Citizens Advice & Law Centre.
Be a Great Communicator: Since communication is key for this role, let your personality shine through in your application. Use clear and engaging language to demonstrate your ability to connect with others.
Tailor Your Application: Don’t just send a generic application! Tailor it to the specific role of Advice Session Supervisor. Show us how you can manage advice sessions and support our team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you brush up on the key topics related to money, benefits, and housing. Familiarise yourself with common issues people face in these areas, as well as the advice processes. This will show that you're not just a good communicator but also knowledgeable and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of times when you've taken the lead or supported others in a team setting. Think about how you’ve encouraged colleagues or volunteers in the past. This will help demonstrate your ability to supervise effectively and adapt your support to different individuals.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a crucial skill for an Advice Session Supervisor, so showing it off in your interview can set you apart.
✨Ask Insightful Questions
Prepare some questions that show your interest in the role and the organisation. Ask about their approach to training volunteers or how they measure the quality of advice given. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
