At a Glance
- Tasks: Supervise a diverse team to deliver high-quality advice services and improve client support.
- Company: Join a progressive service making a positive impact in the community.
- Benefits: Competitive salary, flexible working days, and opportunities for personal growth.
- Other info: Work across multiple locations with a focus on community engagement.
- Why this job: Be part of a dynamic team that champions fairness and supports clients in need.
- Qualifications: Experience in team supervision is a plus; enthusiasm and willingness to learn are essential.
The predicted salary is between 30743 - 30743 € per year.
CAHER is a busy, progressive and dynamic service serving a city and a large rural county. CAHER works together to make a positive difference in the lives of our clients.
Responsibilities:
- See what help people need most, so we can make our site better.
- Help us campaign for changes that make things fairer for everyone.
- Support advisers to offer advice via varied service channels including face to face, telephone, outreach, video and digital.
Role Details:
The advice service supervisor role involves working with colleagues to manage the day-to-day delivery and quality of a busy service. You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high-quality customer service from a number of offices and outreaches.
Location: Hull, Goole and Beverley
Salary: £30,743 pro rata, per annum
Working days: 4 days in total (2.5 days in the Hull office; 1 day — Wednesday all day in Goole office; ½ day – Friday morning in Beverley office)
Qualifications:
Ideally, hold the Generalist Certificate in Advice Work (or equivalent) and have at least one year’s experience of legal advice at a generalist advice level. We are looking for commitment, enthusiasm, flexibility and great time management skills and the willingness to learn.
Advice Session Supervisor for Generalist Advice employer: Citizens Advice
CAHER is an exceptional employer that prioritises making a positive impact in the community while fostering a supportive and collaborative work environment. With opportunities for professional growth and development, employees are encouraged to enhance their skills and contribute to meaningful change across Hull, Goole, and Beverley. The dynamic culture, combined with a commitment to high-quality service delivery, makes CAHER a rewarding place to work for those passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor for Generalist Advice
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Advice Session Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We suggest role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for making a difference! During interviews, share specific examples of how you've positively impacted clients or improved services in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice Session Supervisor for Generalist Advice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Session Supervisor. We want to see how you can make a positive difference in our clients' lives!
Showcase Your Team Management Skills:If you've got experience supervising or managing a team, let us know! Share specific examples of how you've supported your team in delivering high-quality service, as this is key for the role.
Highlight Your Flexibility and Commitment:We’re looking for someone who’s enthusiastic and adaptable. In your application, mention times when you’ve demonstrated flexibility and commitment in previous roles, especially in busy environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice
✨Know Your Stuff
Make sure you’re familiar with the Generalist Advice Service and its impact on the community. Research CAHER’s mission and values, and think about how your experience aligns with their goals. This will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role involves supervising a diverse team, be ready to discuss your previous experiences in managing or supporting teams. Share specific examples of how you’ve motivated others or improved service delivery in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to make quick decisions or resolve conflicts, and be prepared to explain your thought process.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the organisation. You might ask about the team dynamics, ongoing training opportunities, or how success is measured in this position.
