At a Glance
- Tasks: Supervise advice services and ensure quality delivery for our community.
- Company: Join Citizens Advice Herefordshire, a trusted organisation making a difference.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful change.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others while developing your leadership skills.
- Qualifications: Experience in supervision preferred, but transferable skills are welcome.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities include supervising the delivery of the advice services for Citizens Advice Herefordshire, including supervision at outreach venues and advice sessions in our Hereford office. Ensure the quality of advice given to service users meets required standards. Work with key staff to recruit and train volunteers and develop the channels of advice accessible to clients.
Qualifications / Requirements:
- Experience in supervision of advice work (preferred).
- Willing to consider other candidates with transferable skills; training will be provided.
More details of the role are included in our Job Pack.
Advice Session/Outreach Quality Supervisor employer: Citizens Advice
Citizens Advice Herefordshire is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where collaboration and community impact are at the forefront. With opportunities for training and growth, particularly in the supervision of advice services, employees can thrive in a meaningful role that directly benefits the local community in Hereford. Join us to make a difference while enjoying a fulfilling career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session/Outreach Quality Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervision and quality assurance in advice work. We can help you with mock interviews to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your transferable skills! If you don’t have direct experience in advice work, highlight relevant experiences from other roles that demonstrate your ability to supervise and train others effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice Session/Outreach Quality Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in supervising advice work. We want to see how your skills align with the role, so don’t hold back on showcasing your transferable skills!
Showcase Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for helping others and improving advice services. A genuine passion can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Advice Session/Outreach Quality Supervisor. Familiarise yourself with the key tasks, such as supervising advice services and ensuring quality standards. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Supervision Experience
If you have experience in supervising advice work, be ready to share specific examples. Talk about how you managed teams, ensured quality, and trained volunteers. If you’re coming from a different background, think about transferable skills that relate to supervision and client service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their outreach venues and how they measure the quality of advice. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly, especially around your experience and how it relates to the job. The more comfortable you are, the better you'll perform!
