Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the advice team, ensuring top-notch service delivery.
- Company: Join a community-focused organisation dedicated to making a positive impact.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in advice services or a passion for community support is essential.
- Other info: Ideal for those looking to advance their career in a supportive setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making a difference in your community? Do you have experience of supervising advice services or are you ready to take the next step in your advice career?
We’re looking for an enthusiastic Advice Service Manager to lead our advice team based in Harrogate, supporting clients across the wider Harrogate and Craven area. This role is ideal for an experienced Advice Service Manager or a current Advice Session Supervisor, ready to develop their career by training and working alongside a strong, collaborative team as a Trainee Advice Service Manager.
In this role, you’ll be responsible for the day-to-day running of the Harrogate office, ensuring high-quality advice is delivered to the people who need it most. You’ll manage a team of staff and volunteers, provide regular supervision cover and take the lead in creating a positive and inclusive working environment.
If you’re organised, able to motivate others and have excellent customer service skills, we’d love to hear from you.
#J-18808-Ljbffr
Advice Service Manager / Trainee (Harrogate) employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Service Manager / Trainee (Harrogate)
✨Tip Number 1
Familiarise yourself with the specific needs of the Harrogate and Craven community. Understanding local issues will help you demonstrate your commitment to making a difference during any discussions or interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've motivated a team or managed projects. This will highlight your readiness for the managerial aspects of the role.
✨Tip Number 4
Prepare to discuss how you would create an inclusive working environment. Think about specific strategies or initiatives you could implement to foster teamwork and support among staff and volunteers.
We think you need these skills to ace Advice Service Manager / Trainee (Harrogate)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Advice Service Manager position. Tailor your application to highlight your relevant experience and skills that align with these expectations.
Highlight Leadership Experience: If you have experience supervising advice services or managing teams, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've motivated others and created a positive working environment.
Showcase Community Impact: Demonstrate your passion for making a difference in the community by including any relevant volunteer work or community projects you've been involved in. This will show your commitment to the role and the values of the organisation.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you want to work specifically in Harrogate and how you can contribute to the team’s success.
How to prepare for a job interview at Citizens Advice
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for making a difference in the community during the interview. Share specific examples of how you've contributed to community projects or supported clients in previous roles.
✨Demonstrate Leadership Skills
As an Advice Service Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams or projects in the past, highlighting your ability to motivate and inspire others.
✨Highlight Organisational Skills
This role requires excellent organisational skills. Be ready to talk about how you prioritise tasks, manage time effectively, and ensure that high-quality advice is delivered consistently. Consider sharing a situation where your organisational skills made a significant impact.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples where you've handled difficult situations or provided exceptional support to clients, and be prepared to explain your thought process.
