Citizens Advice is seeking an Advice Quality Officer to drive quality assurance and improvement across our network. The role splits between the Advice Knowledge team and cross-functional project teams to foster professional development and vibrant communities of practice.
You will support developments in technology and automation, deliver engaging webinars and online learning, and help embed outcome-based ways of working to shape our service delivery across the UK.
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Advice Quality & Learning Lead employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
