Citizens Advice is seeking an Advice Quality Officer to lead quality assurance and improvement across its nationwide network. You will function across the core Advice Knowledge team and cross‑disciplinary project groups, fostering professional development and communities of practice.
You will contribute to technology and automation initiatives, deliver engaging webinars and online learning, and promote modern, outcome-based ways of working to enhance service delivery for local communities.
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Advice Quality Lead - Remote & Learning Focus employer: Citizens Advice
Citizens Advice North Nottinghamshire is an exceptional employer that prioritises employee well-being and professional development. With a supportive work culture that values strong customer service, you will have the opportunity to make a meaningful impact in the community while enjoying a hybrid work model that promotes work-life balance. Our commitment to training and growth ensures that all team members, regardless of their background, can thrive in their roles and contribute to our mission of providing vital welfare benefit advice.
