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- Tasks: Handle calls, complete client assessments, and conduct in-person advice sessions.
- Company: Community advice organisation dedicated to supporting the East Midlands.
- Benefits: Full training provided, supportive team environment, and opportunities for personal growth.
- Other info: Join a passionate team committed to community support and development.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and experience in public-facing roles.
The predicted salary is between 25000 - 32000 £ per year.
A community advice organization in the East Midlands is seeking a full-time Assessor to join their Advice Team. In this role, you will handle calls on the advice line, complete client assessments, and schedule advice appointments. You will also conduct in-person advice sessions with clients.
The ideal candidate will possess excellent communication skills and experience in public-facing roles, with full training provided for the position.
Advice & Assessment Specialist employer: Citizens Advice
Contact Detail:
Citizens Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Assessment Specialist
✨Tip Number 1
Practice your communication skills! Since this role is all about handling calls and in-person sessions, we recommend you role-play with a friend or family member. This will help you feel more confident and articulate during the actual interviews.
✨Tip Number 2
Research the organisation! Get to know their values and the community they serve. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare some questions for your interviewers. Asking insightful questions shows that you’re engaged and eager to learn more about the role and the organisation. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Advice & Assessment Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with clients, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: We want to see how you fit into our team! Take the time to customise your application to reflect the specific requirements of the Advice & Assessment Specialist role. Mention any relevant experience that aligns with the job description.
Be Personable: This position involves a lot of client interaction, so let your personality shine through in your application. Share anecdotes or experiences that showcase your public-facing skills and ability to connect with people.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Citizens Advice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Advice & Assessment Specialist. Familiarise yourself with the types of calls you might handle and the assessment process. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've successfully interacted with clients or handled difficult conversations. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, or the types of cases you might encounter. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will allow you to respond more effectively and demonstrate your ability to engage with clients. Remember, active listening is just as important as speaking!