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- Tasks: Lead a team to provide vital welfare and benefits advice to the community.
- Company: Join Macmillan and Citizens Advice Wyre Forest, making a real difference.
- Benefits: Enjoy professional development, hybrid working, and a supportive team environment.
- Other info: Flexible working hours and driving licence needed for outreach sessions.
- Why this job: Shape a growing service that directly impacts lives in your community.
- Qualifications: Experience in welfare benefits advice and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Make a real difference when it matters most.
About the role:
Working from Citizen Advice Wyre Forest on New Road in Kidderminster, you will lead our Welfare and Benefits team to deliver free, independent, confidential, impartial and accountable advice to our local community, with the direction and support of our Advice Service Manager. You will also personally deliver our Macmillan Advice service predominantly to clients within North Worcestershire. On occasion, there may be the need to attend outreach sessions.
What you’ll be doing:
- Leading and managing a team of advice caseworkers and supporting volunteers.
- Ensuring high-quality advice and casework, including support with complex cases.
- Monitoring performance, outcomes, and service quality.
- Developing and expanding outreach services across the Wyre Forest and North Worcestershire.
- Building strong partnerships with health professionals and community organisations.
- Producing reports and contributing to service evaluation and improvement.
- Ensuring compliance with Citizens Advice quality standards.
- Working with the Citizen Advice Regional Hub who manage Macmillan caseload referrals.
What we’re looking for:
- Significant experience in welfare benefits advice, including complex casework.
- Experience of managing or supervising staff or volunteers.
- Strong knowledge of disability and sickness benefits.
- Ability to lead a service, manage performance, and drive improvements.
- Excellent communication and stakeholder engagement skills.
- Understanding of the challenges faced by people affected by cancer or long-term illness.
You’ll also need to be organised, adaptable, and committed to delivering a compassionate, client-centred service.
Why join us?
- Be part of a respected organisation making a tangible difference in people’s lives.
- Work in partnership with Macmillan to deliver a vital, specialist service.
- Opportunity to shape and develop a growing service.
- Supportive team environment with ongoing professional development.
Additional Information:
- Full driving licence and access to a car required.
- Some evening or flexible working may be required.
- Hybrid working available by agreement.
Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest employer: Citizens Advice Wyre Forest
Contact Detail:
Citizens Advice Wyre Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare and benefits sector. Attend local events or workshops where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to welfare and benefits advice, especially how they support clients with complex cases. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you’ve successfully managed teams or projects. Use specific examples that demonstrate your ability to drive improvements and deliver high-quality advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission to support the community.
We think you need these skills to ace Welfare & Benefits Advice Team Leader Macmillan / Citizens Advice Wyre Forest
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Welfare & Benefits Advice Team Leader role. Highlight your experience in welfare benefits advice and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Experience: When detailing your past roles, focus on specific examples of complex casework and team management. We love seeing how you've made a difference in previous positions, especially in areas related to disability and sickness benefits.
Communicate Clearly: Your written application should be clear and concise. Use straightforward language to convey your passion for helping others and your understanding of the challenges faced by those affected by cancer or long-term illness. We appreciate good communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Citizens Advice Wyre Forest
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, especially around complex casework. Familiarise yourself with the latest policies and regulations, as well as the specific challenges faced by clients affected by cancer or long-term illness. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your experience in managing staff or volunteers. Think of specific examples where you've successfully led a team, improved performance, or handled difficult situations. Highlighting your leadership style and how you motivate others will set you apart.
✨Engage with Stakeholders
Communication is key! Be ready to talk about how you've built strong partnerships with health professionals and community organisations in the past. Share examples of how these relationships have benefited your previous roles and how you plan to expand outreach services in the Wyre Forest area.
✨Demonstrate Your Compassion
This role is all about making a difference in people's lives, so it's crucial to convey your commitment to delivering a compassionate, client-centred service. Prepare to share stories that illustrate your empathy and understanding of the challenges faced by clients, showing that you genuinely care about their well-being.