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- Tasks: Manage business operations and support services to empower local communities.
- Company: Citizens Advice Wokingham has been providing free, impartial advice since 1977.
- Benefits: Enjoy flexible working arrangements and a supportive, community-focused team environment.
- Other info: Join a growing organisation dedicated to community support and collaboration.
- Why this job: Make a real impact on vulnerable residents while developing your skills in a welcoming atmosphere.
- Qualifications: Experience in finance/bookkeeping or a willingness to learn is essential.
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Business Operations Manager role at Citizens Advice Wokingham
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Join to apply for the Business Operations Manager role at Citizens Advice Wokingham
If you are looking for an exciting challenge to have an impact on local communities with the opportunity to share your lived experience, as well as continue to learn within a welcoming community focussed team, this is the place for you.
Citizens Advice Wokingham, since 1977, has been offering free, confidential, impartial and independent advice and information to anyone living or working in Wokingham borough. We provide free, high-quality advice and information on various issues, including welfare benefits, debt, housing, employment law, energy, relationships & family and much more. We continue to support the most vulnerable in our community by empowering individuals to take action with the advice Citizens Advice Wokingham provides. We work to build stronger networks and create opportunities for collaboration with local partners and businesses to support our community to thrive.
We are currently in a period of growth, where we are actively engaged with our communities to ensure we are delivering locally and campaigning nationally for proactive responses to evolving needs.
Business Support & Operations Manager
37.5 hours per week
Permanent
We are looking for a well organised fully competent or willing to learn Business Support & Operations Manager to join our service.
Ideally, the successful candidate will have a good working knowledge of finance/booking keeping and Sage accounting system, or transferable skills and a good understanding of GDPR and/or willingness to train in this area. The candidate needs the ability to identify priorities across multiple work streams and allocate appropriate resources to ensure tasks are completed to a high standard and within an allocated time frame to meet business objectives.
This senior role offers the opportunity to work creatively alongside the other members of Leadership Team, to continue to shape our financial and data governance frameworks, recruit and manage a team of business support volunteers, whilst making a direct impact on the service that supports Wokingham’s most vulnerable residents. Join a welcoming, community-focused team where learning is encouraged and your expertise ensures our financial sustainability. Flexible working arrangements available.
Please submit your CV and Cover letter in line with Personal Specification to recruitment@citizensadvicewokingham.org.uk closing date 9am Monday 8th September 2025. Interviews will take place the week of 15th September 2025.
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Business Operations Manager employer: Citizens Advice Wokingham
Contact Detail:
Citizens Advice Wokingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges faced by residents in Wokingham will help you demonstrate your commitment to making a positive impact during interviews.
✨Tip Number 2
Network with current or former employees of Citizens Advice Wokingham. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your knowledge of finance and bookkeeping, especially if you're not already familiar with Sage accounting systems. Being able to speak confidently about these topics will set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple work streams in the past. Highlighting your organisational skills and ability to prioritise tasks will show that you can handle the demands of this senior role effectively.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Business Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for community service and your understanding of the challenges faced by vulnerable residents. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved finance, team management, or community engagement. Make sure to include any experience with GDPR compliance or accounting systems like Sage, as these are important for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Citizens Advice Wokingham
✨Understand the Organisation's Mission
Before your interview, take some time to research Citizens Advice Wokingham and its mission. Familiarise yourself with their services and how they impact the local community. This will help you demonstrate your alignment with their values during the interview.
✨Showcase Your Financial Acumen
Since the role requires knowledge of finance and bookkeeping, be prepared to discuss your experience in these areas. If you have used Sage accounting systems or similar software, mention specific examples of how you've successfully managed financial tasks in previous roles.
✨Highlight Your Organisational Skills
The position involves managing multiple work streams and prioritising tasks. Be ready to share examples of how you've effectively organised projects or teams in the past, ensuring that deadlines were met and objectives achieved.
✨Emphasise Your Willingness to Learn
If you lack experience in certain areas, such as GDPR, express your eagerness to learn and adapt. Discuss any relevant training or courses you are willing to undertake to enhance your skills, showing that you are proactive about personal development.