At a Glance
- Tasks: Provide expert advice and support to clients on welfare benefits, debt, and housing.
- Company: Join a collaborative team at Citizens Advice Woking and i-access.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Work across multiple locations with the option to work remotely.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in client advising and ability to manage a demanding caseload.
The predicted salary is between 30000 - 40000 £ per year.
This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding.
We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines.
The successful candidate will be required to work with i-access service users, either remotely or in person. The role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential.
The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW's office in Woking. It’s likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.
i-access Generalist Adviser in Surrey employer: Citizens Advice Woking
As a joint venture between Citizens Advice Woking and i-access, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our team is dedicated to making a meaningful impact in the community, offering opportunities for continuous development and collaboration across multiple locations in Surrey. With a focus on empathy and client-centred service, we provide a rewarding environment for those passionate about helping others navigate their challenges.
