At a Glance
- Tasks: Provide administrative support and engage with clients to book appointments and assess outcomes.
- Company: Join Citizens Advice Wirral, a local charity making a real difference in the community.
- Benefits: Enjoy 25 days holiday, flexible working, and a contributory pension scheme.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a passionate team that champions equality and supports those in need.
- Qualifications: Strong communication skills and a desire to help others.
The predicted salary is between 11.7 - 14.3 £ per hour.
21 hours over three 7 hour days to include Friday.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working with both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
- Invigor8 Corporate Membership available
Citizens Advice Wirral is recruiting for a part time Support Worker to provide administrative support for a range of projects across the organisation. This includes undertaking correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing in accordance with established systems and procedures. Phone and engage with clients to book appointments, carry out triage assessments, and assess the outcomes of their involvement with the service.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
To find out more and start your application please click the button below. Closing date is 17th November at 1:45 pm. Interviews will take place w/c 30th November 2026.
Support Worker employer: Citizens Advice Wirral
Citizens Advice Wirral offers a supportive work environment characterized by its core values of openness, professionalism, empowerment, non-judgment, and approachability. Employees benefit from a generous holiday allowance, flexible working arrangements, and access to an Employee Assistance Programme. The organization is committed to championing equality and providing opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Citizens Advice Wirral, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Citizens Advice Wirral. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Citizens Advice Wirral's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Support Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Citizens Advice Wirral. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Citizens Advice Wirral.
How to prepare for a job interview at Citizens Advice Wirral
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Citizens Advice Wirral.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Support Worker at Citizens Advice Wirral.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Citizens Advice Wirral that you're ready to hit the ground running in the Support Worker role.
