At a Glance
- Tasks: Help clients improve their financial skills and manage their money effectively.
- Company: Join Citizens Advice Wirral, a charity dedicated to supporting local residents.
- Benefits: Enjoy generous holiday allowance, flexible working, and a contributory pension scheme.
- Other info: Be part of a supportive team that values openness and professionalism.
- Why this job: Make a real difference in people's lives by empowering them with financial knowledge.
- Qualifications: Passion for helping others and strong communication skills.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.
Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for Financial Capability Keyworkers to improve the financial capability and resilience of clients by providing budgeting support, debt prevention advice, and practical money management skills. The role focuses on early intervention, helping clients take control of their finances before issues escalate into crisis.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
To find out more and start your application please visit our website via the Apply Button.
Financial Capability Keyworker employer: Citizens Advice Wirral
Citizens Advice Wirral is an exceptional employer dedicated to empowering its staff and the community. With a strong commitment to values such as openness and professionalism, employees enjoy generous holiday allowances, flexible working arrangements, and opportunities for personal growth while making a meaningful impact on the lives of local residents. Join us in fostering financial resilience and championing equality in a supportive and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Capability Keyworker
✨Tip Number 1
Network like a pro! Reach out to people in the financial sector or those who work at Citizens Advice Wirral. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of budgeting and debt prevention strategies. Show us you’re passionate about helping clients take control of their finances!
✨Tip Number 3
Practice your responses to common interview questions, especially around our values like being open, honest, and empowering. We want to see how you embody these in your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Citizens Advice Wirral.
We think you need these skills to ace Financial Capability Keyworker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially when it comes to financial capability.
Be Specific:Use specific examples from your past experiences that demonstrate your skills in budgeting support and money management. We love seeing real-life applications of your expertise, so don’t hold back!
Align with Our Values:Make sure to reflect our values in your application. Whether it's being open and honest or non-judgmental, we want to know how you embody these principles in your work and interactions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Citizens Advice Wirral
✨Know Your Stuff
Make sure you understand the role of a Financial Capability Keyworker inside out. Familiarise yourself with budgeting support, debt prevention advice, and practical money management skills. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Embrace Their Values
Citizens Advice Wirral has strong values like being open, honest, and non-judgmental. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate how you embody these principles in your work.
✨Prepare Real-Life Scenarios
Be ready to discuss specific situations where you've helped clients or colleagues overcome financial challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your problem-solving skills in action.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their approach to early intervention or how they measure the success of their financial capability initiatives. This shows that you're engaged and genuinely interested in contributing to their mission.
